Tailored, streamlined customer service interactions for your agents and your customers with b+s Connects
b+s Connects gives contact center agents the functions they need to deliver speedy, meaningful, and personalized customer service inside their SAP CRM or SAP C4C interface.
b+s Connects – delivering better customer experiences
Discover why hundreds of contact centers trust Bucher + Suter products to help their agents deliver outstanding customer service.
The agent’s view
- Agent voice state control
- Call control
- Direct / consultative transfer and conference with call attached data for screen pops
- Call detail logged inside of SAP/C4C
- Optional / auto wrap up and wrap up with reason
- Click to dial phone numbers in SAP/C4C records
- Support for Cisco Outbound Option
- Support for Cisco Mobile Agent
- Agent chat and email state control
- Utilize Cisco’s Contact Center to route emails, tasks and chats
- Unified Cisco reporting for multichannel interactions
- Multichannel interactions control
- Multisession interaction handling
- Reroute multichannel interactions with screen pop
Please note omnichannel features are currently only available with b+s Connects for SAP CRM.