363Salesforce Integration Salesforce Integration
b+s Connects CTI – simply the best Cisco Contact Center to Salesforce integration
Empower your contact center agents with relevant customer information, in the right place, at the right time so they can focus on resolving inquiries, even before the point of first contact.
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Experience – Salesforce integration for Cisco Contact Center
Empower your agents to exceed your customer’s expectations
The difference between good and great service often lies with your contact center agents. Empower your teams to provide consistently outstanding customer experiences with a Salesforce CTI integration for Cisco Contact Center like b+s Connects.
Your agents need customer information, and they need it in a consumable and timely fashion. With a combination of screen-pops, automated record creation, and wrap-up reasons, they’re always served the details they need to best your customer. And for the moments when they need extra help, they’ll always know who’s available to help.
Exceptional experiences start before the interactions begin.
Salesforce AppExchange ListingThe unified agent UI powered by an exception Salesforce CTI integration
Agents get everything they need to deliver outstanding, focused customer experiences from inside the Salesforce UI.
Reporting, Analytics and Supervisor Views
The complete supervisor overview
With b+s Connects for Salesforce, we provide tools for the whole contact center team in a highly optimized interface. Treat your supervisors to an in-depth overview to help them manage their crew and get the insights they need to run a tight ship. Silent monitoring, barge, team messages, and a dedicated reporting UI combine to ensure supervisors always know they’re moving toward customer excellence.
Empowering contact center CX
Integrate Cisco CCE/CCX into Salesforce with a powerful, omnichannel CTI solution
Assisting a customer through chat while simultaneously addressing an incoming email from the website? With b+s Connects, it’s seamless. Navigate diverse customer scenarios effortlessly, all without leaving Salesforce.
Amp up your sales with outbound and support for Salesforce Sales Engagement
Easy and accessible outbound calling for your agents
Bucher + Suter transforms contact center challenges into solutions, maximizing the potential of your communication and CRM platforms. For your outbound teams: elevate their Salesforce Sales Engagement (formerly High Velocity Sales) experience, and inspire them to sales greatness – one call after another. And outbound calling is a breeze with click-to-dial and speed lists eliminating misdials.
Feature set
Agent state control
Unified Cisco reporting for all interactions
Agent to agent record sharing
Note taking in gadget
Supervisor controls & views
Click-to-dial phone numbers in Salesforce records
Transcription support, empowering Salesforce Einstein
Check out the factsheet for the full feature set
Case Studies
ROI Calculator
The contact center is no longer seen as a cost center, but a vital cog in your customer support strategy. Learn how much you could save on your inbound and outbound interactions with b+s Connects.
Resources
Fact Sheets
Videos
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b+s Connects for Salesforce (CCE) demo
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b+s Connects for Salesforce (CCX) demo
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Empowering Salesforce Next Best Action and Recommendations
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Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237
Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim
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Denver, USA
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Bern, Switzerland
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Bensheim, Germany