b+s Connects is the simplest way to provide a unified agent desktop inside ServiceNow
An instantly ready, out-of-the-box ServiceNow integration for Cisco Contact Center that equips agents with the customer information they need with lightning speed.
Ensure the best experience for your agents and customers
Discover a sleek, user-centric interface packed with features essential for delivering top-notch customer service. Our CRM integration significantly enhances agent performance, leading to elevated customer satisfaction.ServiceNow Store Listing
Only the best for your supervisors
Your contact center supervisors need a holistic perspective of all interactions. With b+s Connects for ServiceNow, we offer supervisors insights into every agent-customer engagement, including KPIs, real-time chat conversation, and up-to-date customer data.
Easy-peesy simultaneous handling of multiple customers with omnichannel support
b+s Connects for ServiceNow empowers your agents to efficiently manage multiple customer interactions working seamlessly with ServiceNow’s Advanced Work Assignment to distribute work items among your teams. With omnichannel capabilities, they can seamlessly handle chat, call, and email requests concurrently without stress. Admin-set guidelines further streamlines your agents’ workflows.
Transfer & multi-call
Cisco Mobile Agent support
Activity comment field inside the gadget
Support for Advanced Work Assignment (Federation)
Configurable lookup on all customer-related objects
The contact center is no longer seen as a cost center, but a vital cog in your customer support strategy. Learn how much you could save on your inbound and outbound interactions with b+s Connects.
Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237
Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
Bucher & Suter Inc