Service Cloud Voice Integration
363Service Cloud Voice Integration

Service Cloud Voice Integration

b+s Connects – unifying Cisco Contact Center and Salesforce Service Cloud Voice

Bridge the gap between Cisco Contact Center and Salesforce Service Cloud Voice with b+s Connects, and offer tailored, AI-supported customer experiences that reflect your company values.

The Salesforce unified agent desktop

Discover why hundreds of contact centers trust b+s Connects to help their agents deliver outstanding customer service.

b+s Connects for Service Cloud Voice is available from the Salesforce AppExchange.

Video poster image

The unified agent UI

Built into the Salesforce Omni-widget
A 360-degree view of the customer
Real-time transcription
Salesforce as the single source of truth

Combining the world’s leading contact center routing from Cisco with the Salesforce Service Cloud Voice platform for highly-efficient agents.

Bucher and Suter Connects has been a HUGE help in connecting two of our company’s core platforms. Everything from the install to the usage of the connector has been a breeze and has been helpful since day one.

Learn more Salesforce AppExchange review

Connects makes CRM integrations possible in minutes, not years, allowing businesses to create efficient agent workflows and quickly deliver a better overall experience to their end customers. Agents can continue to live in the CRM they already know and love, while enhancing it with an enterprise-class Contact Center routing engine, without requiring significant time off-queue for training.

Learn more Salesforce AppExchange review

Feature set

General Features General Features

General Features

  • Agent state control
  • Call data display
  • Dialling rules
  • Speed dial list for transfer
  • Call controls
  • Auto switch to wrap-up status
  • Click-to-dial
  • Simple administration
  • Screen pop based on caller ID
  • Auto…
Show more
General Features

General Features

  • Agent state control
  • Call data display
  • Dialling rules
  • Speed dial list for transfer
  • Call controls
  • Auto switch to wrap-up status
  • Click-to-dial
  • Simple administration
  • Screen pop based on caller ID
  • Automatic call logging
  • Salesforce as the unified agent desktop
  • Salesforce as the single source of truth
AI Ready AI Ready

AI Ready

  • Cisco CCAI transcription service support
  • Salesforce Einstein support
    • Next Best Action
    • Case Classification
    • Article Recommendations
    • Case and call wrap-up recommendations
Show more
AI Ready

AI Ready

  • Cisco CCAI transcription service support
  • Salesforce Einstein support
    • Next Best Action
    • Case Classification
    • Article Recommendations
    • Case and call wrap-up recommendations

Resources

Fact Sheets

White Papers

Videos

  • b+s Connects for Service Cloud Voice demo

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