Blog, news & events

b+s Elevate – press release

Bucher + Suter Introduces b+s Elevate: The Comprehensive Customer Communication Suite Built for Salesforce with Webex Contact Center Delivering a…

Blog September 9, 2024

AI for the Public Sector: 3 Things to Keep in Mind

It was only a matter of time before AI found its way into the public sector That time is now As you’ll find in our recent spotlight, the public sector is…

Blog September 2, 2024

Voice Automation: secure and scalable

Why can AI initiatives sometimes fail to deliver in practice Jürgen Schick, CSO of Bucher + Suter, explains in an interview that the success of AI heavily…

Events November 6, 2024

Customer Digital Experience Day 2024 | Bensheim

The Customer Digital Experience Day 2024 is an exclusive event for contact center and customer experience professionals focused on digital customer experience…

Blog August 8, 2024

What do customers really want from their contact center experience?

You’re calling a health insurance provider to verify coverage for your children The issue is urgent, so you’d rather not wait in a queue for 45 minutes…

Blog July 25, 2024

Spotlight: digital customer experience in the public sector

“If only I could do this online…” Ever the refrain of public citizens who need to interact with their public services Especially in the United States…