Agent Experience After Deflection: The Other Half of AI Investment
AI deflection is doing what the business case promised Containment is climbing, self-service is doing its job, and fewer calls are reaching human agents The…
Blog, news & events
Recent Posts
The b+s Drop-In: From On‑prem to AI‑ready: Migrating your contact center to the cloud without disruption
Elevate Your Customer Experience with Bucher + Suter & Cisco Agenda Wednesday, May 27, 2026 Online 12:00 – 12:45 PM…
Upcoming Salesforce Webinars
Evolving customer engagement with Agentforce Contact Center and Agentforce Voice May 13, 2026 10:30 – 11:00 AM (CEST) Online Join us…
Cisco Live 2026 | Las Vegas
Event at a Glance May 31 – June 5, 2026 Mandalay Bay Convention Center, Las Vegas, USA Cisco Live is where the global Cisco community comes together to…
CCW 2026 | Las Vegas
Event Keypoints 22–25 June, 2026 Booth #1243 at Caesars Forum, Las Vegas, USA Customer Contact Week (CCW) is known for bringing together the people…
Cisco Connect | Zürich
June 17, 2026 8 AM–7 PM The Circle Convention Center Zürich Airport, Zürich (CH) Cisco Connect Switzerland is the premier Cisco event…
Let’s talk!
Global 24x7 Customer ServiceUSA
Switzerland
Germany
Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237
Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim
-
Denver, USA
-
Bern, Switzerland
-
Bensheim, Germany