Blog, news & events

Salesforce releases Agentforce for autonomous AI bots. Here’s what you need to know.

Salesforce recently announced the release of Agentforce, a customizable, generative AI agent builder Despite all its fanfare, the release left many contact…

Blog September 27, 2024

How to unify your customer communication suite: new product overview

This post is for contact center professionals looking to implement Salesforce Service Cloud Voice (SCV) and Cisco Webex Contact Center Learn how the new b+s…

Events October 21 – 24, 2024

WebexOne 2024

We’re headed to WebexOne – come meet us! (A German-localized edition of WebexOne 24 will also take place at the Marriott Hotel in Frankfurt from Wednesday to…

Events 2025-01-23

Customer Digital Experience Day 2025 | Bensheim

The Customer Digital Experience Day 2025 is an exclusive event for contact center and customer experience professionals focused on digital customer experience…

Blog September 17, 2024

b+s Elevate – press release

Bucher + Suter Introduces b+s Elevate: The Comprehensive Customer Communication Suite Built for Salesforce with Webex Contact Center Delivering a…

Blog September 9, 2024

AI for the Public Sector: 3 Things to Keep in Mind

It was only a matter of time before AI found its way into the public sector That time is now As you’ll find in our recent spotlight, the public sector is…