Blog, news & events

Why the World’s Top Enterprises Invest in an Omnichannel Contact Center

Enterprise contact center operations are big But the moments that matter to customers are comparatively small Ed in Fulham has no idea what “omnichannel…

Blog March 1, 2023

AI for Customer Experience: 5 Use Cases for the Modern Contact Center

One has to admire the resilience of the contact center model Despite near constant change and disruption, customer service leaders continue to adapt and evolve…

Events January 18, 2023

CCW 2023 Berlin

February 28 to March 2, 2023 | Estrel Convention Center, Berlin You know how it is at trade shows: “Visit us at this year’s CCW between 02/28/23 -…

Blog December 23, 2022

Award-winning customer service platform: Cognigy.AI wins major German contact center award

DÜSSELDORF, Nov 25, 2022 – Cognigy, the market leader in Conversational AI, has won the CCV Quality Award 2022 in the “IT Innovation” category The award is…

Blog November 22, 2022

Bucher + Suter PLUS: VTO in the local Bensheim community

At Bucher + Suter, we actively promote the breaking down of walls and the development of transparency within our teams But can constructing walls actually help…

Blog November 17, 2022

The art of customer success and the guidelines to help you succeed

The satisfaction and happiness of your customers are a direct indicator of the health of your business, and if you’re Bucher + Suter customer, in many ways,…