Operations: Enhance contact center investments with Bucher + Suter, saving time and money for agents and supervisors
The race is on to deliver fast and intelligent service. To help contact center teams meet this demand, Bucher + Suter unifies operational and agent-level needs into one industry-leading solution.
Keep agents working right where the customer data lives
Give agents full control for all interactions, all within their existing CRM console. b+s Connects offers an intuitive UI for agents, while providing supervisors the critical data they need to maintain 360° awareness of the entire agent experience.Go to b+s Connects
Salesforce Service Cloud Voice
Unify phone, digital channels, and CRM data within a powerful telephony system.Service Cloud Voice
Quickly deploy pre-integrated agent and supervisor desktop functionality within Dynamics.Microsoft Dynamics
One embedded view for contact center agents and supervisors to handle contact center volume.ServiceNow
Bucher + Suter delivers a remarkable integration, brilliantly connecting Cisco Contact Center with Salesforce, ensuring smooth, efficient agent-customer interactions with real-time data at agents’ fingertips! The omnichannel routing and unified customer views undoubtedly uplift the quality of service.
Make life easier for agents and the customers they serve
Give contact centers agents what they need to handle multi-channel interactions, all embedded within their existing workflows. b+s Connects streamlines contact handling, provides quick access to agent tools, and eliminates the need for agents to switch between systems to find information.
Unified desktops in the CRM
Help supervisors spend time on what matters
From tracking agent availability, to unified queuing and reporting, give supervisors what they need to run their teams efficiently—and at scale. The result can be an intelligent routing engine for every interaction type that reduces cost and improves customer satisfaction.Supervisor management
Rely on an integrated management console
Manage routing, system access, scheduling access, and more, from one console integrated with Cisco or Webex Contact Center.
Stay ahead of a rapidly changing environment
Provide an intuitive interface tailored to the needs of contact center supervisors, including optimized controls, layouts, and reports.
Adjust and scale resources on the fly
Browser-based console allows for multi-tenant management, on-the-fly routing, scheduling, and agent adjustments, across locations and time zones.Supervisor Management Console