June 8 – 12, 2025
San Diego Convention Center, San Diego, CA
Booth #1918
What an incredible week! The best and brightest minds in the Cisco ecosystem came together to network, learn, and experience the latest in Cisco’s technology.
At Cisco Live, attendees:
- Talked through their challenges with experts, learned in hands-on workshops, and connected with peers from every corner of the industry.
- Explored the latest products, technologies, and services in AI, security, networking, collaboration and contact center.
- Heard Cisco’s executive leadership, industry leaders, partners, and experts share their vision for the future.
It was the perfect opportunity to gain fresh insights, connect with industry innovators, and see where enterprise technology is heading next.
Highlights
Let’s take a closer look at what was beneath the surface of our booth.
Anchoring to a secure and reliable contact center
With Webex Contact Center, we provide a secure and reliable customer communication platform, ensuring our customers never feel lost at sea. At Bucher + Suter, we:
- eliminate poor communication practices that lead to delayed responses, accuracy mistakes, and unhappy customers.
- ensure secure, compliant communication between businesses and their customers.
- support data-driven insights for smarter decision-making and more efficient responses.
- provide intelligent AI solutions that help our customers consistently exceed expectations.
- make sure that our customers’ cloud communication runs smoothly.
The octopus that connects organizations to their customers
Represented by the tentacles of our intelligent octopus, b+s Connects ensures that when customers reach out on the channel of their choice, they’re routed to the right agent at the right time. That agent is served the information they need right within the CRM or ticketing tool they use every day, enabling them to deliver fast, personalized, and effective service.
The seamless contact center integration of Salesforce, Microsoft Dynamics, ServiceNow, and more, with b+s Connects, empowers agents with the context they need to better serve their customers. Through intelligent routing and deep CRM integration, interactions are handled faster, operational efficiency improves, and happier customers are ensured.
Deep-dive into intelligent insights
Picture a submarine navigating the ocean floor, illuminating what was once hidden. With b+s CCBI and real-time CRM reporting, supervisors and managers have real-time visibility into the insights they need to make data-driven operational decisions. With those insights, contact centers run more efficiently and are empowered to provide better service.
With real-time and historical data, contact center leaders can make immediate or long-term decisions that improve operational efficiency without sacrificing the customer experience. AI-powered CRM insights and reporting help the company shine light on current problems, predict customer issues, personalize service, and improve support strategies. Our deep-diving reporting and analytics submarine supports smoother service and, ultimately, happier customers.
Thanks for joining us at Cisco Live!
Of course, it wouldn’t be Cisco Live without some fun after hours! We had a blast at the Bucher + Suter party and the big Cisco Live Celebration with great music, good food, and even better company. It was the perfect chance to unwind, swap stories, and connect with customers and partners in a more relaxed setting.
The best part? Meeting so many customers, partners, and friends, who share our passion for better customer service. Thanks for stopping by, sharing your stories, and making this week one to remember.
See you at the next one!
