June 9 – 12, 2025
Caesars Forum, Las Vegas
In a world where customer expectations evolve by the minute, staying ahead of the curve isn’t optional, it’s essential. That’s why we headed to Customer Contact Week (CCW) Las Vegas.
From June 9–12, 2025, the iconic Caesars Forum transformed into the epicenter of CX innovation. With around 5,000 attendees, leading sponsors like Cisco and Salesforce, CCW brought together contact center directors, CX leaders, and technology innovators, many exploring AI strategies and smarter customer journeys.
Our Bucher + Suter team were there to connect and share how we help contact centers work smarter.
Our booth was buzzing with conversations about:
-
Rethinking the customer journey
-
Exploring AI and automation
-
Empowering agents with better tools and training
-
Learning how top brands drive CX success at scale
Key event themes included AI and automation, omnichannel experiences, workforce engagement, and data analytics, all driving the future of customer contact.
Thank you to everyone who joined us we loved the conversations and look forward to what’s next!
CCW is where our mission came to life
We were there to share how our solutions including b+s Elevate and b+s Connects help organizations modernize their contact centers and embrace the next generation of CX:
- Unified agent experiences inside Salesforce
- Intelligent voice automation, routing, and reporting
- Webex Contact Center + Service Cloud Voice integrations
- Scalable, secure, cloud-first platforms
Thank you for joining us at CCW in Las Vegas
Whether you’re just beginning your cloud journey or exploring how to maximize your Salesforce investment, we truly appreciated the chance to connect with you at our booth. It was a pleasure sharing how Bucher + Suter helps contact centers work smarter and deliver better customer experiences. We look forward to continuing the conversation!
