Bucher + Suter joined #Herbstimpulse 2025 as a sponsor, with a live session and as a consulting partner in the virtual strategy meeting. Experienced contact center experts illustrated with concrete use cases how state-of-the-art solutions enable effective, cross-channel customer communication.
October 1st, 2025
Online
from 3.30 PM
Herbstimpulse 2025 brought together experts and decision-makers from customer service, CX, and technology. Heads of Customer Service, CX leaders, CIOs/CDOs, and Workforce Managers received answers to pressing questions such as:
- How are generative AI and automation transforming daily operations in the contact center?
- How can human strengths in customer interaction be purposefully preserved and enhanced?
- What role does workforce management play in balancing efficiency, employee retention, and the rise of “AI colleagues”?
- How can new technologies be deployed strategically, responsibly, and effectively?
Highlights & Experts
In his session Raphael Frechen showed how contact centers can become more powerful through intelligent integrations and automations—without losing sight of the human at the center. His practical perspective connects technology with real customer experience and delivers tangible insights for companies looking to advance their CX strategy.
The event also features interactive panels, live Q&A, and virtual networking in breakout sessions. Speakers included:
- Prof. Dr. Nils Hafner (Customer Management / CX)
- Sarah Rojewski (Expert in Digital Dialogue Systems & AI)
- Prof. Dr. Gunter Dueck (Mathematician, Philosopher, Bestselling Author, former CTO IBM Germany)
- Further thought leaders in technology, innovation, and operational customer services
