The Opportunity
At Bucher + Suter, we are dedicated to delivering innovative Salesforce solutions that transform business operations. We are seeking an experienced Salesforce Solution Architect with expertise in Salesforce Voice (previously Service Cloud Voice), contact center integrations, and Salesforce Flow customization to lead our client engagements and solution design.
The Salesforce Solution Architect will work closely with clients to understand their contact center and customer service needs, leveraging Salesforce Voice and integrating contact center systems for seamless operations. The ideal candidate will possess Salesforce Admin certification, deep knowledge of Salesforce Voice, hands-on experience with contact center integration, and demonstrated capability in creating and customizing Salesforce Flows to optimize business processes.
The Position
- Engage with clients to gather business requirements related to customer service and contact centers
- Design scalable Salesforce solutions with a strong emphasis on Salesforce Voice, contact center integration, and Salesforce Flow customization to automate and streamline processes
- Lead technical and functional workshops, delivering detailed specifications and proposals
- Collaborate with technical teams to configure, customize, and implement Salesforce solutions, with an emphasis on Flow development and automation
- Ensure seamless integration of Salesforce with contact center platforms and telephony systems
- Develop, modify, and optimize Salesforce Flows to meet specific client needs, improving efficiency and user experience
- Provide user training, support, and change management strategies
- Maintain Salesforce platform health, security, and data quality
- Stay updated on Salesforce releases and best practices, especially in Salesforce Voice, contact center integrations, and Flow capabilities
- Collaborate closely with Cisco telephony resources to establish secure, scalable integrations between Salesforce and Cisco systems
- Integrating AI tools with Agentforce Service to enhance contact center automation and agent workflows
Your Profile
- Salesforce Administrator Certification (ADM 201 or higher) is required
- Proven experience with Salesforce Salesforce Voice and Omni-Channel configurations
- Strong understanding of contact center operations and seamless Salesforce integrations
- Hands-on experience with Salesforce APIs, middleware tools, telephony integrations, and in-depth expertise in Salesforce Flow creation and customization
- Excellent stakeholder management, communication, and presentation skills
- Strong analytical and problem-solving capabilities
- Prior experience managing complex Salesforce deployments, automation, and integrations
- Working knowledge of Apex programming, Lightning Web Components (LWC), and Aura Components
- Familiarity with Einstein, Messaging, and Next Best Action a plus
- Experience with agentic AI frameworks, including Agentforce, other Large Language Models (LLMs), and Natural Language Processing (NLP), is preferred
What We Offer
- The opportunity to partly work from home, in a hybrid model within a very modern, agile, and international working environment.
- 2 paid days of VTO per year for causes close to your heart.
- Diverse development and educational opportunities, including various certifications and technical training courses.
- Excellent social benefits.
- A strongly customer-focused organization with numerous reference projects, perfect for your professional career.
- Opportunities to participate in employee events both domestically and internationally.
- A warm, friendly, and flexible work culture.
Diversity and Inclusion Statement
At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.
