Environment
Are you looking for a new professional challenge? Bucher + Suter’s 160 employees have been the cornerstone of our success for over four decades. We are the largest Cisco Contact Center Partner in Europe and a melting pot of innovative minds, where every employee plays a vital role in our story. If you’re passionate about a career that both challenges and enriches you, your quest concludes here.
Responsibilities
You’ll be joining our dynamic operations team as a key player in modern contact center integration projects. You’ll work on-site with customers, from our offices, and remotely. Rest assured, you’ll have the support of experienced solution architects and system engineers.
As the central contact person for these projects, you’ll ensure they are completed to high standards, on time, and within budget. Your expertise and approachable demeanor will engage and motivate customers, partners, and internal team members.
If you’re ready to take the next challenge in project management, even if you don’t meet all the requirements yet, we encourage you to apply. We’re excited to get to know you!
Your Profile
- Bachelor’s degree in computer science, project management, or engineering
- More than 5 years of experience leading IT, digital CX, digital product, AI or CRM projects
- Experience with contact center or calling projects is a plus
- You’re well-versed in cloud and unified communications technologies; if not, you want to learn
- Experience with Salesforce or other CRM solutions is a plus
- You enjoy direct contact with customers and partners and have excellent communication skills
- Experience with leading workshops is greatly appreciated
- You enjoy working as part of a team, are well-organized, and maintaining structure in your work
- You are certified in project management and/or agile methodologies (e.g., PMP, Prince2, IPMA, Scrum, etc.) and ideally, you are ITILv4 certified
- You are fluent in German and English and as a plus you are business proficient in French
What We Offer
What you can expect
- Hybrid working model and modern tooling
- Opportunities for career advancement through training, certifications, and technical courses
- Competitive salary with great benefits and perks
- Supportive team culture with experienced engineers
- Employee events, both locally and internationally
- Two paid Volunteer Time Off (VTO) days per year
Diversity and Inclusion Statement
At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.
