Getting started with Agentforce Contact Center!

Start preparing now and be among the first to benefit!

• We assess your existing architecture to analyze your current infrastructure. (PSTN, SIP, call flows, routing, IVR, KPIs, dashboards, processes, AI readiness, …)
• Through discovery workshops, we define goals, milestones, and KPIs.
• We deliver a proof of value: an Agentforce Contact Center implementation using your data in a secure sandbox. Agentforce Voice (Voicebot) is also included with a standard use case.
• You’ll receive prioritized recommendations on how to migrate to Agentforce Contact Center while your contact center remains operational and how to optimize your business telephony—including a roadmap and budget estimate.
• Based on this, you can plan your transformation journey with confidence.