Elevate Your Customer Experience with Bucher + Suter & Cisco
Agenda
Wednesday, May 27, 2026
Online
12:00 – 12:45 PM (ET)
Moving your contact center to the cloud no longer has to mean risk, downtime, or big‑bang change.
Many organizations are still running contact centers on on‑prem infrastructure, and while the benefits of cloud and AI are clear, the path to get there often feels complex and disruptive.
Join Bucher + Suter for a practical, experience‑based session focused on migrating contact centers from on‑prem to the cloud while maintaining service continuity and operational control.
This session follows a proven, phased migration approach, covering readiness assessment, strategic planning, migration execution, and post‑go‑live optimization. Along the way, we will show how cloud migration decisions directly impact the ability to introduce AI, automation, and advanced analytics without disrupting day‑to‑day operations.
In this session, you will learn:
- how to assess migration readiness across infrastructure, security, compliance, workflows, costs, and AI suitability
- how to choose a public, private, or hybrid cloud strategy based on regulatory, operational, and future AI requirements
- how to select a migration methodology such as lift‑and‑shift or phased rollout while keeping AI use cases in mind
If you are responsible for an on‑prem contact center and want a clear, experience‑based view of how to migrate to the cloud with confidence, this session is for you.
Kenny Barton
BUCHER + SUTER
Head of Sales, US
With an extensive track record in technology sales leadership, his current role as Head of Sales, Americas at Bucher + Suter encapsulates over two decades of dedication to enhancing partner networks and pioneering strategic sales initiatives.
