News & Events CCW 2024 | Berlin




November 22, 2023


Visit us at CCW 2024!

The largest international congress trade fair for innovative customer dialog

   February 27 – 29, 2024
   Live at ECC in Berlin & digital worldwide
              ECC Sonnenallee 225, 12057 Berlin | Hall 3 at booth #3C14

With our CCW registration code 4177977 you get free entry.

Register now         Schedule an appointment for a consultation

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We connect AI, voice and data – secure and easily scalable!

We are Bucher + Suter, your partner for successful customer service at eye level. As a voice specialist and partner of large service centers, we have been ensuring smooth customer service for 25 years. Benefit from our team of 120 contact center and AI specialists and our head start in AI experience. We at Bucher + Suter have been using Cognigy’s leading AI in projects since 2020. With significant impact. Read more >> 

Our focus

With Webex Contact Center, we offer a modern, AI-supported Contact Center as a Service (CCaaS) platform that meets Cisco’s high security standards. Contact centers thus become part of a maximally protected environment and are armed against the rapidly increasing hacker attacks and threats. Webex Contact Center can be booked as an all-inclusive package in the cloud for as little as 49.00 per agent per month. Read more >>

We are one of the leading Salesforce partners in the CC environment. Salesforce is ideally positioned in terms of customer data management and with Einstein GPT and the GPT Clouds to realize a truly seamless, AI-supported customer journey. And we come into play with our voice and Cisco expertise to make Salesforce Service Cloud Voice a success. Read more >>

We look forward to your visit!

3 good reasons why you shouldn’t miss the CCW congress trade fair

Learn more about the latest contact center trends and innovations in customer dialogue and technology, presented by top experts on stage at the CCW Congress. Visit our booth and discover more about how we can provide you with the support you need for your individual requirements. We look forward meeting you in person and introducing you to our solutions.

Because you gain comprehensive market insights

Because you gain comprehensive market insights

The concentrated power of the customer dialog industry on four congress and three trade fair days: live on site or digitally! Innovative exhibitors and industry experts await you – where you can meet industry players from over 45 countries.

Because you can join from anywhere

Because you can join from anywhere

Visit us on site or use the live stream via the online platform.

Because you can expect a unique diversity of industry trends

Because you can expect a unique diversity of industry trends

280 presentations as well as live demos, on-site visits, networking, evening events and awards – put together your own CCW timetable according to your interests.

Further information can be found on the official website: CWW – the customer service & call center convention.

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