Bucher + Suter shows how seamless AI customer service works with Cisco and Salesforce
Our expertise was once again in high demand at Europe’s largest industry event. Our team was in constant action at the Cisco and Salesforce booths, engaged in technical discussions and giving demonstrations. And our customer Wingo took to the big stage to present their successful journey toward more efficient AI-based service communication. With 8,500 trade visitors from over 54 countries, CCW once again offered us plenty of scope to demonstrate our expertise – a resounding success. This year, CCW was less about tech buzzwords and visions and more about specifically realigning service architectures, scaling AI agents, and making the omnichannel customer experience more seamless. Together with our close partners Cisco and Salesforce, we offer the right solutions for exactly that!
February 24-26, 2026 (Congress from February 23)
Estrel Congress Center (ECC), Berlin
We were at the …
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Cisco booth: Hall 2, 2D8 |
Salesforce booth: Hall 2, 2.1 J1 |
Nuno Pinto from Wingo presented the company’s AI-powered customer interaction strategy and showed how Wingo has been connecting Switzerland with powerful telecommunications since 2015. With Bucher + Suter and Cisco’s Webex Contact Center, Wingo was able to significantly reduce average response times and better prioritize requests. The platform improvements also led to higher voice quality, less background noise, and ever-increasing benefits from the Cisco AI Assistant.
Cisco presents a fully integrated AI infrastructure with powerful networks, high security, and a globally leading communications platform. Thanks to native AI, HD voice quality, and 99.999% availability, Cisco is particularly well suited for voice automation and AI agents. New features such as live voice translation and topic analysis improve international communication and deliver valuable business insights.
Salesforce Agentforce Voice seamlessly integrates telephony into the Salesforce platform, offering benefits for customers, agents, and the business. Bucher + Suter provides expertise in voice and omnichannel setups and migrations and has been an established Salesforce ISV partner since 2012. The trade fair presentation generated considerable interest in Salesforce-based contact center solutions.
