Meet us at CCW 2026
Immerse yourself in three days of innovation, networking, and forward-thinking insights into customer dialogue, contact centers, and digital service worlds. At CCW 2026 in the heart of Berlin, you’ll experience how cutting-edge technologies and smart strategies create real value for both customer and employee experiences.
Visit us at the Bucher + Suter and Cisco booth, where we’ll showcase our latest solutions for optimizing service processes, increasing efficiency in the contact center, and creating exceptional customer experiences. Discover firsthand how intelligent technology can help you gain a competitive edge.
February 24-26, 2026 (Congress from February 23)
Estrel Congress Center (ECC), Berlin
Booth 2D8
Get a free entry ticket with the voucher code 345618.
Service center managers receive an honest assessment of how they can make their customer service, and telephony in particular, significantly more efficient. This includes callback services, master call flow, CRM and omnichannel integration, and, of course, AI turbo in telephony. But what needs to be considered? How can companies make better use of proven standards and investments in market-leading platforms such as those from Cisco and Salesforce?
We offer big-picture strategies, CC engineering expertise, and guidance on state-of-the-art solutions powered by market-leading AI agents that provide the best possible support for customers and agents.
What you can expect at our booth:
- Straightforward, expert advice on everything that matters
- Consulting specifically for regulated companies such as insurance companies, health insurance companies, etc. on topics such as private cloud/public cloud.
- Demos and best practices for the latest solutions from Cisco, Webex Contact Center, Salesforce Service Cloud, Salesforce Agentforce
