Cloud Contact Center
259Cloud Contact Center

Cloud Contact Center

GDPR compliant private cloud

To cloud or not to cloud? Are you concerned about migrating your contact center to the cloud? Take a look at our safe and certified cloud contact center offering.

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Flexible licensing models

With Cisco Flex licensing, you can switch between different operating models at any time. For example, if you start with technology in your own data center today, you can switch to different Cisco cloud models at any time – and vice versa.

Cloud security

We operate the cloud in high-security data centers that are optimized for highly available business applications. You also have the option to operate your UC/telephone system and voice gateways from our cloud.

Hybrid & on-premise

For many customers, there are still plenty of reasons to maintain their own data center. Even in a self-managed system, you can benefit from our tools that make it easier to work. Let us help you decide which elements of your contact center system can be moved to the cloud.

Which Cloud is best for me?

Private Cloud vs. Public Cloud

Explore the different cloud options from the Cisco and Bucher + Suter portfolio. Discover different architecture options for existing Cisco UCCE/PCCE customers and forge your own path and pace to the cloud.

Your path to the cloud

A real advantage

With flexible Cisco Contact Center architecture, you can benefit from uniform functions, tools and interfaces – regardless of whether you implement the solution on-site in your own data center, in our secure cloud environment, or in a hybrid architecture. The operating model can be amended for individual countries at any time, without your employees even noticing. A real advantage if you want your solution to meet your operational requirements in the years ahead!

At Cisco, we’re cloud first, but not cloud only. Today, most of our 30,000 contact center customers are running on-premise solutions. But in most of our current projects, customers and prospects do discuss cloud and hybrid deployments with us in preparation for their future requirements. We’re glad to have Bucher + Suter with their wealth of experience to assist our customers in Europe in finding their own path and pace to the cloud. With their expertise they are a great partner to implement and operate any possible deployment model based on Cisco’s award-winning contact center technology

Amy Chang, former Senior Vice President of Cisco‘s Collaboration Technology Group

With the cloud consulting center, we have significantly increased our agility and flexibility.

Curdin Schenkel, Leader Workplace & Inftrastructure, TKB


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