Conversational AI
259Conversational AI

Conversational AI

Communication between your customers and agents costs money. Conversational AI can assist in answering simple and recurring inquiries efficiently, competently, and immediately. Artificial intelligence relieves the workload of customer advisors, and customers are served around the clock without any additional effort.

Voice-bots

Contact center communication automation

Conversational AI

In this instructive product session, Thijs Waanders explains everything you need to know about voice-bots, from their functionality to their integration with the contact center.

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Advantages of bots

Time-saving through automation

Increased efficiency of administrative processes

Helps to manage peak times

Artificial intelligence can be used to prevent customer churn

AIC4 Tested. GDPR Compliant

24/7 customer service

Customer dentification and authentication

Customer identification and authentication
Automated identification and authentication gives customers fast access to their data.

Prequalification of customer requests
Bots can pre-qualify customer requests and can intelligently assess, based on availability, whether they can be served via the automated service or should be routed to an available agent.

Where and when bots can assist

Bots’ field of application

Webchat can provide quick and reliable information to customers on a huge array of topics, such as:

Change of address
Tariff questions
Locating the closest branch
Contact person inquiries
Status information on supplies and availability

Now imagine those queries being answered over the phone, via a voice-bot. For more complex requests, the bot can pick out the right employee and route the customer accordingly.

Round-the-clock service

When contact is established, voice-bots can recognize that the business transaction involves the provision of general information, advice, or self-service and offers the customer the option of handling their request directly via the bot. This is followed by automation of general information and advice on standard processes as well as self-services. This service is available 24 hours a day, 7 days a week.

What does it look like?

UI & UX
Flow editor
Plug and play
Multilingual

Conversational AI

Conversational AI

What is it about?

Let our partner, Cognigy fill you in, in under 3 minutes!

You have surely spoken with countless machines throughout your life, be it a support agent when you call your internet provider, an online bot on a website when asking how you can reschedule your flight ticket or asking Siri to recommend you where to get a good pizza nearby. What differs all these technologies from one another is how intelligent they really are. That’s where Conversational AI comes in. In this video you will learn what Conversational AI is and how it’s applied.

Resources

Fact Sheets

Videos

  • Voice Bots soon in your customer service center? CDX Day 2021

  • What I need to know about bots? Spring Webinar 2020

  • CCAI with Google AI and Cisco, CDX Day 2020

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