The Opportunity
Salary Range: $120K – $140K per year
Are you looking for a new professional challenge? Then this job could be just right for you! We are internationally positioned with offices in Switzerland, Germany, and the USA. Our employees from a variety of countries and cultures have been the main drivers in the Bucher + Suter success story for 40 years.
Responsibilities
In this role, you will oversee the migration of projects from the sales team to the delivery team for customers moving to Cisco Webex solutions, as well as Bucher + Suter products. You will take the lead on design and ensure all customer needs have been documented and will be met in the forthcoming solution deployment. You will be the technical lead for the US team, supporting them to achieve and retain customer satisfaction.
Your Profile
- Exceptional communication skills and ability to influence others.
- Proficient in troubleshooting tools, including SIP Logs, Webex Tracer, and Wireshark.
- Strong organizational and time management skills.
- Experience in deploying and troubleshooting:
- UCCE and/or UCCX
- CUCM, IM&P, CUC
- Voice Gateways, ATAs, and CUBEs
- Webex Calling (Auto Attendant, Forward, Pickup groups, Voicemail, etc.)
- Webex Contact Center (Entry Points, EP Mappings, Business Hours, Flow Editor, etc.)
- Webex Connect (Custom Node Queries, Webhooks, SMS, etc.)
- Webex App/Devices
We are also looking for
- CCNP Collaboration certification
- Webex CC Expert/Advanced Certification
- Webex Calling Professional Certification
- Proficiency across the Webex suite of products including Control Hub/Messaging/Calling/Hybrid Calendar/
Directory Connector/Webex Devices/Webex API’s - AI CX Deployment experience (Webex, Google, or similar)
- Cisco CUCM Dial Plan and Dial Peer experience
- On-prem to Cloud migration experience
- MS SQL, Active Directory, and Azure AD experience
- MS Power BI experience
- Solid understanding of infrastructure technologies
- JavaScript, Pebble, JSON, HTML and SSML experience
- Multilingual Proficiency, preferably in French or Spanish
What We Offer
- The opportunity to partly work from home, in a hybrid model within a very modern, agile, and international working environment.
- 2 paid days of VTO per year for causes close to your heart.
- 15 PTO days per year.
- Excellent social benefits, including health insurance and a 401k plan.
- Diverse development and educational opportunities, including various certifications and technical training courses.
- Opportunities to participate in employee events both domestically and internationally.
- A warm, friendly, and flexible work culture.
Why join Bucher + Suter?
When you choose to work for Bucher + Suter, you’re selecting a Cisco-preferred contact center partner with which you can grow. We strive to understand your goals and challenges so that we can approach them strategically together. Our repertoire includes solutions from voice, video, and omnichannel contact center routing to conversational AI, CRM, and enterprise application integrations built for Cisco Contact Center. We have been connecting customers and companies for over 40 years. Around 130,000 contact center agents representing more than 400 customers in over 60 countries rely on our services. We have the expertise and flexibility to find a career path that works for you here at Bucher + Suter.
Diversity and Inclusion Statement
At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.
