Blog, news & events

Beyond Per-Seat: What Agentic AI Actually Costs Your Contact Center

For years, contact center software offered relatively straightforward pricing You paid for access by the seat, and your costs scaled with…

Blog May 13, 2026

Agent Experience After Deflection: The Other Half of AI Investment

AI deflection is doing what the business case promised Containment is climbing, self-service is doing its job, and fewer calls are reaching human agents The…

Events May 27, 2026

The b+s Drop-In: From On‑prem to AI‑ready: Migrating your contact center to the cloud without disruption

Elevate Your Customer Experience with Bucher + Suter & Cisco Agenda Wednesday, May 27, 2026 Online 12:00 – 12:45 PM…

Events May 13, 2026

Upcoming Salesforce Webinars

Evolving customer engagement with Agentforce Contact Center and Agentforce Voice May 13, 2026 10:30 – 11:00 AM (CEST) Online Join us…

Events May 31 – June 5, 2026

Cisco Live 2026 | Las Vegas

Event at a Glance May 31 – June 5, 2026 Mandalay Bay Convention Center, Las Vegas, USA Cisco Live is where the global Cisco community comes together to…