Enterprise Application and CRM Integration

Enterprise Application and CRM Integration

The best CRM connectors for Webex and Cisco Contact Center

b+s Connects is a powerful suite of CTI solutions for Webex and Cisco Contact Center to the most popular CRM connectors and enterprise applications on the market

 

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  • Salesforce Voice Integration

    AI-assisted agents working from inside the Salesforce UI with b+s Connects.

  • Salesforce Integration

    Provide Cisco Contact Center functionality inside the CRM with b+s Connects.

  • Microsoft Dynamics Integration

    Connect your Webex or Cisco Contact Center with Microsoft Dynamics.

  • ServiceNow Integration

    Connecting Cisco Contact Center to ServiceNow for a single agent desktop.

  • Siebel and Oracle Service Cloud Integration

    Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud or Siebel.

  • SAP and SAP C4C Integration

    More efficient agent workflows with SAP and C4C integration for Cisco Contact Center.

Benefits for your complete contact center teams

Agent

Help your agents to help your customers with the tools they need to provide a superior customer experience.

Supervisor

Remove the guesswork with interaction data and reporting that facilitate optimization.

Administrator

Streamline their decision making with easy-to-implement software, that frees IT to innovate.

Challenges solved

Increase agent efficiency and CSAT simultaneously

Use your customers’ data to provide them better service

Improve agent satisfaction

b+s Connects standard features

Click-to-dial

Account / contact pop-up

Interaction logging

Data preview in gadget

Supervisor controls & views

Pre-built toolbars

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Global 24x7 Customer Service

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Switzerland

Germany

Bucher + Suter Inc
4600 S Syracuse St, 9th Floor Denver, CO 80237

Bucher + Suter AG
Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Bucher & Suter AG
Stubenwald-Allee 19
D-64625 Bensheim