CRM and Enterprise Application Integration
The best CRM connectors for Cisco Contact Center
b+s Connects is a powerful suite of CTI solutions for Cisco Contact Center to the most popular CRM connectors and enterprise applications on the market
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Salesforce Integration
Provide Cisco Contact Center functionality inside the CRM with b+s Connects.
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Service Cloud Voice Integration
AI-assisted agents working from inside the Salesforce UI with b+s Connects.
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Microsoft Dynamics Integration
Connect your Cisco Contact Center with Microsoft Dynamics.
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Oracle Service Cloud Integration
Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud.
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Siebel Integration
A simple, powerful, and transparent Siebel CTI adapter for your agents.
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SAP Integration
More efficient agent workflows with omnichannel SAP integration for Cisco Contact Center.
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ServiceNow Integration
Connecting Cisco Contact Center to ServiceNow for a single agent desktop.
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SAP C4C Integration
Take your agents to the next level with b+s Connects for SAP C4C.
What we offer
Agent
HELP YOUR AGENTS TO HELP YOUR CUSTOMERS…
…with the tools they need to provide a superior customer experience.
Supervisor
REMOVE THE GUESSWORK…
…with interaction data and reporting that facilitate optimization.
Administrator
STREAMLINE THEIR DECISION MAKING…
…with easy-to-implement software, that frees IT to innovate.
Challenges solved
Increase agent efficiency and CSAT simultaneously
Use your customer’s data to provide them better service
Improve agent satisfaction
b+s Connects
Click-to-Dial
Account / Contact Pop-Up
Interaction Logging
Data Preview in Gadget
Supervisor Controls & Views
Pre-built Toolbars
Let’s talk!
Global 24x7 Customer ServiceUSA
Switzerland
Germany
4600 S Syracuse St, 9th Floor Denver, CO 80237
info@bucher-suter.comLindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
info@bucher-suter.chStubenwald-Allee 19
D-64625 Bensheim
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Denver, USA
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Bern, Switzerland
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Bensheim, Germany