b+s Connects is a powerful suite of CTI solutions for Cisco Contact Center to the most popular CRMs and enterprise applications on the market.
Provide Cisco Contact Center functionality inside the CRM with b+s Connects.
Service Cloud Voice Integration
AI-assisted agents working from inside the Salesforce UI with b+s Connects.
Microsoft Dynamics Integration
Connect your Cisco Contact Center with Microsoft Dynamics.
Oracle Service Cloud Integration
Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud.
A simple, powerful, and transparent Siebel CTI adapter for your agents.
More efficient agent workflows with omnichannel SAP integration for Cisco Contact Center.
Connecting Cisco Contact Center to ServiceNow for a single agent desktop.
SAP C4C Integration
Take your agents to the next level with b+s Connects for SAP C4C.
HELP YOUR AGENTS TO HELP YOUR CUSTOMERS…
…with the tools they need to provide a superior customer experience.
REMOVE THE GUESSWORK…
…with interaction data and reporting that facilitate optimization.
STREAMLINE THEIR DECISION MAKING…
…with easy-to-implement software, that frees IT to innovate.