CRM and Enterprise Application Integration
The best CRM connectors for Cisco Contact Center
b+s Connects is a powerful suite of CTI solutions for Cisco Contact Center to the most popular CRM connectors and enterprise applications on the market
Provide Cisco Contact Center functionality inside the CRM with b+s Connects.
Service Cloud Voice Integration
AI-assisted agents working from inside the Salesforce UI with b+s Connects.
Microsoft Dynamics Integration
Connect your Cisco Contact Center with Microsoft Dynamics.
Oracle Service Cloud Integration
Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud.
A simple, powerful, and transparent Siebel CTI adapter for your agents.
More efficient agent workflows with omnichannel SAP integration for Cisco Contact Center.
Connecting Cisco Contact Center to ServiceNow for a single agent desktop.
SAP C4C Integration
Take your agents to the next level with b+s Connects for SAP C4C.
What we offer
HELP YOUR AGENTS TO HELP YOUR CUSTOMERS…
…with the tools they need to provide a superior customer experience.
REMOVE THE GUESSWORK…
…with interaction data and reporting that facilitate optimization.
STREAMLINE THEIR DECISION MAKING…
…with easy-to-implement software, that frees IT to innovate.
Increase agent efficiency and CSAT simultaneously
Use your customer’s data to provide them better service
Improve agent satisfaction
Account / Contact Pop-Up
Data Preview in Gadget
Supervisor Controls & Views
Let’s talk!Global 24x7 Customer Service
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