CRM and Enterprise Application Integration

CRM and Enterprise Application Integration

The best CRM connectors for Cisco Contact Center

b+s Connects is a powerful suite of CTI solutions for Cisco Contact Center to the most popular CRMs and enterprise applications on the market.

  • Salesforce Integration

    Provide Cisco Contact Center functionality inside the CRM with b+s Connects.

  • Service Cloud Voice Integration

    AI-assisted agents working from inside the Salesforce UI with b+s Connects.

  • Microsoft Dynamics Integration

    Connect your Cisco Contact Center with Microsoft Dynamics.

  • Oracle Service Cloud Integration

    Optimize your agents by bringing Cisco Contact Center features into Oracle Service Cloud.

  • Siebel Integration

    A simple, powerful, and transparent Siebel CTI adapter for your agents.

  • SAP Integration

    More efficient agent workflows with omnichannel SAP integration for Cisco Contact Center.

  • ServiceNow Integration

    Connecting Cisco Contact Center to ServiceNow for a single agent desktop.

  • SAP C4C Integration

    Take your agents to the next level with b+s Connects for SAP C4C.

What we offer

Agent

Agent

HELP YOUR AGENTS TO HELP YOUR CUSTOMERS…

…with the tools they need to provide a superior customer experience.

Supervisor

Supervisor

REMOVE THE GUESSWORK…

…with interaction data and reporting that facilitate optimization.

Administrator

Administrator

STREAMLINE THEIR DECISION MAKING…

…with easy-to-implement software, that frees IT to innovate.

Challenges solved

Increase agent efficiency and CSAT simultaneously

Use your customer’s data to provide them better service

Improve agent satisfaction

b+s Connects

Click-to-Dial

Account / Contact Pop-Up

Interaction Logging

Data Preview in Gadget

Supervisor Controls & Views

Pre-built Toolbars

Switzerland Germany USA

Let’s talk!

Global 24x7 Customer Service

Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Stubenwald-Allee 19
D-64625 Bensheim

4600 S Syracuse St, 9th Floor Denver, CO 80237