In Munich, the brightest minds in the industry — visionaries, serviceblazers, and AI pioneers — came together to show how agentic AI, voice, and data will transform customer service in 2026. This summit wasn’t a “sit‑and‑listen” event, it was a hands‑on kickstart into an entirely new era of Service.
And we were right in the middle of it.
March 24, 2026
9.30 AM – 5 PM
Motorworld Munich, Am Ausbesserungswerk 8, Munich
A day packed with insights
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10 AM |
Keynote |
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10.40 AM |
Serviceblazer Panel |
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11.20 AM |
Product Innovation Spotlight |
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1.30 PM |
Customer Stories |
Breakouts & Workshops |
Some highlights
