News & Events Salesforce Service Summit 2026 | Munich

Category

Events

Date

March 24, 2026

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Ready for the next chapter in Service?

In Munich, the brightest minds in the industry — visionaries, serviceblazers, and AI pioneers — come together to show how agentic AI, voice, and data will transform customer service in 2026. This summit isn’t a “sit‑and‑listen” event, it’s a hands‑on kickstart into an entirely new era of Service.

And we’re right in the middle of it.

calendar icon    March 24, 2026

clock icon     9.30 AM – 5 PM

pin icon     Motorworld Munich, Am Ausbesserungswerk 8, Munich

 Secure your spot!
(limited capacity)

A day packed with insights

A day packed with insights

10 AM

Keynote
Service 2026 and Beyond: Humans, AI Agents, and Data Working Together

10.40 AM

Serviceblazer Panel
How Service Leaders Across Industries Shape 2026

11.20 AM

Product Innovation Spotlight
Voice and Agentic Intelligence in CCaaS

1.30 PM

Customer Stories
Use cases in AI, agents, self-service, voice, and more.

Breakouts & Workshops
Best practices across AI, IT Service, Voice, Data Cloud and more.

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