24x7 Customer Service

Flag Switzerland

Switzerland (Main Hotline)

Phone: +41 31 917 52 52
Email: support@bucher-suter.ch

Flag Germany


Phone: +49 6251 8622 555
Email: support@bucher-suter.de

Flag USA

United States

Phone: +1 800 917 9060
Email: support@bucher-suter.com

Customer Service is our Top Priority

Contact centers are mission-critical to the continued success of a business. Our goal is to help our clients maintain system uptime and provide consistent, seamless service to their customers.

Our customer service representatives are available to our global customer base 24/7 to meet this goal. 

Our team works in an ISO 9001:2015 support model, focusing on:

  • Troubleshooting and system maintenance
  • Change request services and preventive maintenance
  • Guaranteed Service Level Agreements

Login to the b+s Ticket Tool

Customers with an active maintenance agreement have access to the b+s Ticket Tool and the FAQ database related to products from Bucher + Suter, Cisco and other vendors.

Please don’t hesitate to get in touch with us.