Customer Service at Your Disposal
b+s Hub: The Bucher + Suter customer & partner portal
The b+s Hub is the new Bucher + Suter customer and partner portal. It serves as a central platform for communication and knowledge exchange between Bucher + Suter and our partners and customers.
There are 3 important services on the b+s Hub:
- Access to the latest product information and assets
- Cases can be opened, updated, checked on, and responded to
- Direct contact to the most appropriate Bucher + Suter representatives
Customer Service is our Top Priority
Our team works in an ISO 9001:2015 support model, focusing on:
- Troubleshooting and system maintenance
- Change request services and preventive maintenance
- Guaranteed Service Level Agreements
Contact centers are mission-critical to the continued success of a business. Our goal is to help our clients maintain system uptime and provide consistent, seamless service to their customers.
Our customer service representatives are available to our global customer base 24/7 to meet this goal.