24x7 Customer Service
Customer Service is our Top Priority
Our team works in an ISO 9001:2015 support model, focusing on:
- Troubleshooting and system maintenance
- Change request services and preventive maintenance
- Guaranteed Service Level Agreements
Contact centers are mission-critical to the continued success of a business. Our goal is to help our clients maintain system uptime and provide consistent, seamless service to their customers.
Our customer service representatives are available to our global customer base 24/7 to meet this goal.
Login to the b+s Ticket Tool
Customers with an active maintenance agreement have access to the b+s Ticket Tool and the FAQ database related to products from Bucher + Suter, Cisco and other vendors.
discover the new Bucher + Suter Case Portal (formerly Ticket Tool)
In an effort to continuously improve our customer experience, Bucher + Suter is migrating its "customer service case management system" to the Salesforce Service Cloud. The new case portal will provide a smoother interchange of information and overtakes the functionalities of the previous portal. The case portal migration will not affect our communication via phone or email.