24x7 Customer Service

Flag Switzerland

Switzerland (Main Hotline)

Phone: +41 31 917 52 52
Email: support@bucher-suter.ch

Flag Germany

Germany

Phone: +49 6251 8622 555
Email: support@bucher-suter.de

Flag USA

United States

Phone: +1 800 917 9060
Email: support@bucher-suter.com

Customer Service is our Top Priority

Our team works in an ISO 9001:2015 support model, focusing on:

  • Troubleshooting and system maintenance
  • Change request services and preventive maintenance
  • Guaranteed Service Level Agreements

Contact centers are mission-critical to the continued success of a business. Our goal is to help our clients maintain system uptime and provide consistent, seamless service to their customers.

Our customer service representatives are available to our global customer base 24/7 to meet this goal. 

Announcing the b+s Hub: The Bucher + Suter customer & partner portal

Last year, we launched the b+s Hub, our collaboration and sharing platform, exclusively to our partners. In order for us to continue to grow and expand the b+s Hub, we are migrating to a new technical platform. The migration will allow us to offer a more personalized experience to our partners, as well as our customers.

The switchover to the new b+s Hub is expected to be completed by early fall, at which point our customers and partners will receive an invitation to sign up. For those partners, who are already members of the b+s Hub, your user access will remain in place, and only the UI and new features will change. The migration to the new b+s Hub is supported by our recent interim Case Portal. Users who have access to the Case Portal will simply see their case management move to the b+s Hub, and current login details will not be affected.

There are 3 important new services on the b+s Hub

  • Access to the latest product information and assets
  • Cases can be opened, updated, checked on, and responded to
  • Direct contact to the most appropriate Bucher + Suter representatives, for your inquiries

The switchover to the new b+s Hub is expected to be completed by early fall, at which point our customers and partners will receive an invitation to sign up. For those partners, who are already members of the b+s Hub, your user access will remain in place, and only the UI and new features will change. The migration to the new b+s Hub is supported by our recent interim Case Portal. Users who have access to the Case Portal will simply see their case management move to the b+s Hub, and current login details will not be affected.

We are pleased if you discover our new customer and partner portal now!

Ask for more information about the b+s Hub

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