Elevate Your Customer Experience with Bucher + Suter & Cisco
We hosted a webinar featuring Cisco, where we explored how organizations are transforming customer experience through connected platforms, intelligent routing, and unified data.
As CX modernization accelerates, AI‑driven automation, digital messaging, and CRM integration are becoming essential components of an exceptional customer journey. In this session, our experts demonstrated how these capabilities are reshaping real-world contact centers, boosting agent efficiency, delighting customers, and enabling measurable improvements.
What You’ll Discover
This webinar provides practical insights into:
- How AI-powered, cloud-connected contact centers redefine CX
- Real-world examples of intelligent routing and automation driving efficiencies
- How Cisco Webex Contact Center, Salesforce, and Bucher + Suter seamlessly integrate to support end‑to‑end customer journeys
- Actionable steps to strengthen your contact center strategy today
Wednesday, March 11, 2026
Online
10:00 AM PT / 1:00 PM ET
The speakers
David Nichols
BUCHER + SUTER
David Nichols is a Regional Manager for Webex Sales at Bucher + Suter. He brings strong expertise in telephony, communications platforms, and network architecture.
Jon Sprang
BUCHER + SUTER
Jon Sprang is a PreSales Technical Solutions Architect at Bucher + Suter, specializing in Salesforce, Cisco, and Webex solutions.
Zack Taylor
CISCO
Zack Taylor is the Director of Strategic Communications for Cisco’s Contact Center Business Unit.
