Evolving customer engagement with Agentforce Contact Center and Agentforce Voice
May 13, 2026
10:30 – 11:00 AM (CEST)
Online
Join us to explore how Agentforce Contact Center, built on Salesforce, supports exceptional customer engagement across digital and voice channels by bringing interactions onto a single platform.
We will look at how Agentforce Voice extends Salesforce service capabilities to include telephony, helping reduce channel silos and maintain customer context across conversations. The session will cover contact centers built around Salesforce, with a focus on architecture patterns, integration considerations, and practical implementation approaches.
We take an end-to-end view, from contact center capabilities through to business telephony.
