Blog, news & events

Cisco Just Released Finesse 15: What it Means for Your Contact Center

It’s easy to assume that all contact centers are rapidly moving to the cloud Gartner predicts that 90% of organizations will adopt hybrid cloud by 2027 And…

Blog August 13, 2025

How AI is defining the future of emergency call centers

Artificial Intelligence (AI) is now used as standard by insurance companies, banks, health insurers, and many others AI assists with questions and problems,…

Blog July 21, 2025

Join Bucher + Suter at WebexOne 2025 in San Diego

September 28 – October 1st, 2025 Marriott Marquis San Diego Marina, San Diego, CA WebexOne is Cisco’s flagship collaboration and customer…

Blog July 15, 2025

Giving back to nature: A day in Ferenbalm

It’s been a hot start to the Summer in Switzerland Like, hot-hot Uncomfortable-hot Way too hot for the author of this post, who, despite 10 years in…

Blog June 23, 2025

Giving Back at Cisco Live! 2025: A Heartfelt Day at Ronald McDonald House Charities

Each year when we gather for Cisco Live!, we intentionally leave room in our schedules for something just as important as the sessions and keynotes: giving…

Blog May 26, 2025

Data sovereignty in uncertain times: The Swiss advantage

It’s not just prudent to wonder about the future of cloud data sovereignty, but urgent Since the 2024 US election, trust in US-based cloud providers has come…