You’ve successfully downloaded b+s Connects for Salesforce

We’re so pleased you’re interested in taking this product for a test-drive and hope you’ll join the group of highly satisfied consumers utilizing this product to drive their businesses forward.

Just a single step is required to complete the installation:

Define the Screen Pop & Softphone

  1. From setup, enter Call Center in the Quick Find box and select Softphone Layouts
  2. Make sure a default softphone layout exists – if not, select New

Order Your Trial Licenses: 5 Seats / 30 Days

With this free download, you get five b+s Connects for Salesforce licenses as well as a free trial period of 30 days.


Installation Tutorial

Agent Experience – Call Center

  1. From setup, enter Call Center in the quick find box and select Call Centers
  2. This step is not required to start and may include advanced configuration. Please proceed to the next step if this is not required at this time
  3. Stay in your call center template and select Manage Call Center Users

Agent Experience – Assign License

  1. From Setup, enter installed packages in the quick find box and select installed packages
  2. Select managing licenses
  3. Select “add users”, find and select desired users
  4. Select “Add” to save

Agent Experience – Defining Lightning Agent Desktop

  1. From Setup, enter App Manager in the Quick Find box and select App Manager
  2. Find the desired Salesforce Lighting App
  3. Select Edit
  4. In the Lightning App Builder, select Utility Bar
  5. Select Add
  6. Search for CTI
  7. Click Open CTI Softphone to add the utility to the Lightning app
  8. Update the label to b+s Connects
  9. From the App Launcher, select the previously assigned app
  10. Verify that the Connects for Salesforce gadget loads

Helpful Links

NOTE: Integration API and Omni deployment guide available on request.