AI Consultancy
365AI Consultancy

AI Consultancy

About us

A complex landscape with hundreds of vendors, means that the path to the AI-empowered contact center is not always easy to navigate. Let Bucher + Suter remove the complexity.

Why AI with Bucher + Suter?

Value

Faster, AI-assisted agents, and a wealth of improving actionable insights, AI promises a win-win for the contact center and its customers.

Knowledge

We have accumulated decades worth of experience in AI and contact center automation technologies. You’re in safe hands.

Relationships

Bucher + Suter have developed relationships with some of the best AI and transcription service companies in the world.

Consultancy offers

Transcription services Transcription services

Transcription services

In contact centers with phone calls (or a voice channel, if you prefer), it all starts with transcription. Accurately turning voice into text and understanding the nuances in language is a big ask….

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Transcription services

Transcription services

In contact centers with phone calls (or a voice channel, if you prefer), it all starts with transcription. Accurately turning voice into text and understanding the nuances in language is a big ask. Let us show you where and how it all begins.

Voice and chatbots Voice and chatbots

Voice and chatbots

Chat-bots, and their cousins voice-bots can help to drastically reduce pressure on your agents and improve CX over traditional IVRs. They can also handle a huge variety of simple, clearly-defined t…

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Voice and chatbots

Voice and chatbots

Chat-bots, and their cousins voice-bots can help to drastically reduce pressure on your agents and improve CX over traditional IVRs. They can also handle a huge variety of simple, clearly-defined tasks, removing much of the menial work from your contact center.

AI Integration AI Integration

AI Integration

AI services like Salesforce Einstein and Microsoft Insights help you to utilize your ever-expanding data in innovative ways, and gather information for you and your agents, before you or they know …

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AI Integration

AI Integration

AI services like Salesforce Einstein and Microsoft Insights help you to utilize your ever-expanding data in innovative ways, and gather information for you and your agents, before you or they know they need it. Our platform and AI experts can help you every step of the way.

Switzerland Germany USA

Let’s talk!

Global 24x7 Customer Service

Lindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern

Stubenwald-Allee 19
D-64625 Bensheim

4600 S Syracuse St, 9th Floor Denver, CO 80237