AI Consultancy

A complex landscape with hundreds of vendors, means that the path to the AI-empowered contact center is not always easy to navigate. Let Bucher + Suter remove the complexity.

Value

Faster, AI-assisted agents, and a wealth of improving actionable insights, AI promises a win-win for the contact center and its customers.

Knowledge

We have accumulated decades worth of experience in AI and contact center automation technologies. You’re in safe hands.

Relationships

Bucher + Suter have developed relationships with some of the best AI and transcription service companies in the world.

Transcription services

In contact centers with phone calls (or a voice channel, if you prefer), it all starts with transcription. Accurately turning voice into text and understanding the nuances in language is a big ask….

Transcription services

Voice and chatbots

Chat-bots, and their cousins voice-bots can help to drastically reduce pressure on your agents and improve CX over traditional IVRs. They can also handle a huge variety of simple, clearly-defined t…

Voice and chatbots

AI Integration

AI services like Salesforce Einstein and Microsoft Insights help you to utilize your ever-expanding data in innovative ways, and gather information for you and your agents, before you or they know …