
AI Consultancy
About us
A complex landscape with hundreds of vendors, means that the path to the AI-empowered contact center is not always easy to navigate. Let Bucher + Suter remove the complexity.
Why AI with Bucher + Suter?
Value
Faster, AI-assisted agents, and a wealth of improving actionable insights, AI promises a win-win for the contact center and its customers.
Knowledge
We have accumulated decades worth of experience in AI and contact center automation technologies. You’re in safe hands.
Relationships
Bucher + Suter have developed relationships with some of the best AI and transcription service companies in the world.
Consultancy offers

Transcription services
In contact centers with phone calls (or a voice channel, if you prefer), it all starts with transcription. Accurately turning voice into text and understanding the nuances in language is a big ask….

Transcription services
In contact centers with phone calls (or a voice channel, if you prefer), it all starts with transcription. Accurately turning voice into text and understanding the nuances in language is a big ask. Let us show you where and how it all begins.

Voice and chatbots
Chat-bots, and their cousins voice-bots can help to drastically reduce pressure on your agents and improve CX over traditional IVRs. They can also handle a huge variety of simple, clearly-defined t…

Voice and chatbots
Chat-bots, and their cousins voice-bots can help to drastically reduce pressure on your agents and improve CX over traditional IVRs. They can also handle a huge variety of simple, clearly-defined tasks, removing much of the menial work from your contact center.

AI Integration
AI services like Salesforce Einstein and Microsoft Insights help you to utilize your ever-expanding data in innovative ways, and gather information for you and your agents, before you or they know …

AI Integration
AI services like Salesforce Einstein and Microsoft Insights help you to utilize your ever-expanding data in innovative ways, and gather information for you and your agents, before you or they know they need it. Our platform and AI experts can help you every step of the way.



Let’s talk!
Global 24x7 Customer ServiceUSA
Switzerland
Germany
4600 S Syracuse St, 9th Floor Denver, CO 80237
info@bucher-suter.comLindenpark, Lindenhofstrasse 1 CH-3048 Worblaufen / Bern
info@bucher-suter.chStubenwald-Allee 19
D-64625 Bensheim
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Denver, USA
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Bern, Switzerland
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Bensheim, Germany