b+s Bridge
365b+s Bridge

b+s Bridge

For the customizations, configurations, and consultancy you need to take full advantage of your Cisco Contact Center to Salesforce integration, there’s the b+s Bridge Program.

The b+s Bridge program is designed to deliver advice, direction and customization services related to:​

  • The transformation of your CRM into a full-blown CX platform.
  • The enablement of Cisco Contact Center technology and the CRM to work together in a way that’s tailored to your business processes.​
  • Broadening b+s Connects’ integration capabilities to the specifics of your technology stack.
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Bridging the gaps to CX excellence

Cisco

Cisco

The latest routing mechanics, WFM, workflow, & customer journey insights are the bedrock on which better experiences are developed.

CRM

CRM

Optimized agent experience, analytics, AI and digital engagement capabilities form the superstructure for a CRM-focused CX solution.​

Bucher + Suter

Bucher + Suter

Bringing Cisco & Salesforce CX capabilities together and empowering them to work in harmony across platforms, completes your bespoke solution.

Driving value

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Each b+s Bridge project is designed with you for your specific needs.

Here you’ll find a host of our consultant and developer technical specializations:

Areas of focus

Self-Service

Self-Service

• Intelligent IVR ​
• Call routing​
• Chatbots​
• Data dips

Einstein / AI

Einstein / AI

• Transcription feed ​
• Workflow automation​
• Recommendations​
• NBA​
• Call Wrap up

Transcription

Transcription

• Real-time transcription​
• Transcription logging​
• Actionable events​
• Sentiment

Salesforce Service Cloud

Salesforce Service Cloud

• Agent Workspace​
• Intelligent screen pop​
• Task automation​
• Case management​
• Incident management​
• Knowledge​
• Omni-channel routing Gadget customization​
• Workforce engagement

Reports / Analytics

Reports / Analytics

• Dashboards​
• Advanced reports​
• Omni Supervisor​
• Unified reporting

Examples

Preferred agent routing
Custom dashboards
Transfer tracking
Post-call surveys
Lead creation from Cisco Contact Center queues
Custom browser notifications

The Bridge program is tailored to your needs, but here are some examples of the type of solutions we can craft together.

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Let’s talk!

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