Contact Center Analytics with Microsoft Power BI
b+s CCBI Analytics
b+s CCBI is a business intelligence solution based on Microsoft’s Power BI for Cisco Contact Center Enterprise (CCE), available on-premise, in the cloud or hybrid. Selected values interact across diagrams to show selected problem areas at a glance. Groupings of organizations, locations and languages become a breeze with Power BI.
b+s CCBI product documentation