Experience
A powerful, customer-focused, agent desktop
Integrate Cisco Contact Center and Microsoft Dynamics, and give your agents everything they need to wow your customers.
b+s Connects is available on Microsoft AppSource.
363Microsoft Dynamics Integration
Microsoft Dynamics Integration
Integrate Cisco Contact Center into Microsoft Dynamics
Give your customers exactly what they want, and what they might soon need, with an intelligent, unified, omnichannel agent desktop built for Microsoft Dynamics.
The Agent’s Unified UI
Take the hassle of multiple apps from your agents, and provide them with a unified desktop, and let them focus on their customers.
Feature set
Product Features
Product Features
- SSO
- Agent state control
- Screen pops
- Interaction logging
- Seamless transfer of IVR & call data
- Configurable lookup on all customer objects
- Click-to-dial
- Auto-record creation
- Supervisor features
- Rem…
Product Features
- SSO
- Agent state control
- Screen pops
- Interaction logging
- Seamless transfer of IVR & call data
- Configurable lookup on all customer objects
- Click-to-dial
- Auto-record creation
- Supervisor features
- Remote state change
- Silent monitor
- Barge-in
- Interception
- Real-time display based on Finesse data
- Dynamics Presence sync (Federated agent state) for omnichannel contact centers
- Support for Unified Interface (USD and browser-based version)
- Support for Dynamics’ multi-session applications: Customer Service workspace and Omnichannel for Customer Service
Resources
Fact Sheets
White Papers
Videos
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b+s Connects for Microsoft Dynamics (CCE) demo
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b+s Connects for Microsoft Dynamics (CCX) demo
Let’s talk!
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Bensheim, Germany