Microsoft Dynamics Integration
363Microsoft Dynamics Integration

Microsoft Dynamics Integration

Integrate Cisco Contact Center into Microsoft Dynamics

Give your customers exactly what they want, and what they might soon need, with an intelligent, unified agent desktop built for Microsoft Dynamics.

Experience

A powerful, customer-focused, agent desktop

Integrate Cisco Contact Center and Microsoft Dynamics, and give your agents everything they need to wow your customers.

b+s Connects is available on Microsoft AppSource.

Video poster image

The Agent’s Unified UI

Inbound call with screen pop
Team real-time display
Directory search
Consult and transfer
Speed dial

Take the hassle of multiple apps from your agents, and provide them with a unified desktop, and let them focus on their customers.

Feature set

Product Features Product Features

Product Features

  • SSO
  • Agent state control
  • Screen pops
  • Interaction logging
  • Seamless transfer of IVR & call data
  • Configurable lookup on all customer objects
  • Click-to-dial
  • Auto-record creation
  • Supervisor features
    • Rem…
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Product Features

Product Features

  • SSO
  • Agent state control
  • Screen pops
  • Interaction logging
  • Seamless transfer of IVR & call data
  • Configurable lookup on all customer objects
  • Click-to-dial
  • Auto-record creation
  • Supervisor features
    • Remote state change
    • Silent monitor
    • Barge-in
    • Interception
  • Real-time display based on Finesse data
  • Support for Unified Interface (USD and browser-based version)
  • Support for Dynamics’ multi-session applications: Customer Service workspace and Omnichannel for Customer Service

Resources

Videos

  • b+s Connects for Microsoft Dynamics (CCE) demo

  • b+s Connects for Microsoft Dynamics (CCX) demo

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