Follow-Up: CDX Day Online
Follow-Up the 5th Customer Digital Experience Day Online
Dear customers and partners, as we are currently not allowed to welcome you personally and physically, in addition to our webinar series, we held our CDX Day as an online event on May 12, 2020. Axel Gibmeier guided us through the program. His sharp-tongue and love of modern customer communication promise exciting moderation and interludes.
Download here the recordings and presentations. You can jump in and out of the sessions as desired. The presentations are partly in English and partly in German, as indicated below.
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Recordings and Slides
Welcome Keynote and short presentation of the day’s topics
Digital customer communication of the AOK Nordost
Cisco Contact Centers and Google Artificial Intelligence
The journey to the Cloud Contact Center with Thurgauer Kantonalbank TKB
Reporting and Analytics with Cisco’s CUIC and Microsoft’s Power BI
From Omnichannel to Customer Engagement
If you have any questions about the event or the topic, Thorsten Schneider will be happy to assist you: