The Opportunity
Salary Range: $70K – $90K
Are you passionate about cloud technologies and eager to kickstart your career with Cisco Webex? If so, this opportunity might be perfect for you! Join a global team that’s shaping the future of customer experience. We are an internationally positioned company with offices in Switzerland, Germany, and the USA. Our diverse team from various countries and cultures has been the driving force behind Bucher + Suter’s success story for 40 years.
Your Profile
You will be part of a small, dynamic team in the USA that has already been actively and successfully working on various projects. The Customer Success Advisor (CSA) will report directly to the Head of Customer Service in Europe.
You’ll collaborate with experienced professionals across Europe and the US, gaining exposure to international projects and best practices.
Key Responsibilities
- Be the first point of contact for customers using Cisco and Bucher + Suter solutions.
- Triage, document, and analyze technical issues and service requests.
- Apply ITIL best practices and internal processes to resolve cases.
- Maintain and update customer documentation and knowledge base.
- Work in rotating shifts to ensure 24/7 customer support.
Ideal candidate
Soft Skills
- Strong communication and stakeholder engagement.
- Time management and organizational skills.
- Passion for learning and growing in cloud technologies.
Technical Skills
- Troubleshooting tools: SIP Logs, Webex Tracer, Wireshark.
- Cisco technologies: CUBE, Webex Calling, Webex Contact Center, Webex Connect.
- Basic ITIL knowledge.
We are also looking for:
- Basic ITIL knowledge.
- Solid understanding of infrastructure technologies.
What We Offer
Why join Bucher + Suter?
When you choose to work for Bucher + Suter, you’re choosing a Cisco preferred Contact Center partner you can grow with. We strive to understand your goals and challenges so that we can approach them strategically, together. Our repertoire includes solutions from voice, video, and omnichannel contact center routing to conversational-AI, and CRM and enterprise application integrations built for Cisco Contact Center. We have been connecting customers and companies for over 40 years. Currently, around 130,000 contact center agents representing more than 400 customers in over 60 countries rely on our services. We have the expertise and flexibility to find a career path that works for you here at Bucher + Suter.
Whether you’re just starting out or looking to specialize in Cisco Cloud, we’ll support your journey with training, mentorship, and real-world experience
- A modern, agile, and international working environment at the forefront of the digital revolution.
- 15 PTO days per year.
- 2 days of volunteer time (VTO) per year for causes close to your heart.
- Diverse development and educational opportunities, including certifications and technical training courses in CiscoCollaboration, Cloud technologies, and Salesforce.
- Technical training and certification support.
- Excellent social benefits, including health insurance and a 401k plan.
- A customer-focused organization with numerous reference projects, ideal for advancing your professional career.
- Opportunities to participate in employee events both domestically and internationally.
- Remote work with occasional travel (<15%)
Diversity and Inclusion Statement
At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.
