Careers

Customer Engagement Manager

Location

EMEA

Job type

Full Time

Environment

Are you looking for a new professional challenge? Then this job could be just right for you! Bucher + Suter is the largest Cisco Contact Center partner in Europe. Our teams are diverse, on the ball, and support one another. Our technically sophisticated employees from various countries and cultures have been the main driver in the Bucher + Suter success story for over 40 years.

We refine Cisco Contact Center software to ensure that our clients’ customer service rushes and scales at the highest possible quality and speed.

Bucher + Suter is seeking a Customer Engagement Manager for our EMEA market. This individual will be responsible for Cisco and Bucher + Suter software solution deployments in the EMEA area. This vital role will act as a significant interface to our partners as well as our end customers and is critical in building the reputation of Bucher + Suter as a leading technology provider to Cisco Contact Center customers.

Responsibilities

  • You’ll be part of the operations team and accountable for SMB contact center integration projects.
  • You’ll be responsible for accompanying our new Cisco Webex Contact Center customers through the implementation process from onboarding until successful activation.
  • A crucial part of your job role will be consulting clients in implementing and utilizing contact center-based services. A team of highly experienced solution architects and customer success specialists will have your back.
  • You’ll negotiate and consult with new and existing customers on technical and organizational requirements and coordinate actions between Cisco, our partners, customers, and teams.
  • You’ll lead and consult during the onboarding and engagement phase, fully utilizing your abilities to build trustful relationships and complete projects to an exact quality, on time, and within budget.
  • Your existing contact center know-how will inspire customers, partners, and our internal teams.
  • Too much? Even if you don’t think you can meet all the requirements right from the start, but customer engagement management is the next logical step in your career, we’d love to hear from you.

Your profile

  • You are an empathetic and process-driven person who can build a trustful relationship with customers and represent Bucher + Suter as a high-quality provider of Cisco Contact Center solutions.
  • You understand the terminology of subscription-based IT services.
  • You enjoy direct contact with customers and partners and have excellent communication skills.
  • You can understand and follow business processes.
  • Experience with leading workshops is greatly appreciated.
  • You are certified in agile project management (e.g., IPMA, PRINCE2 Agile, PMP Agile, Scrum).
  • Ideally, you are ITILv4 certified.
  • Project Management or Project Coordinating experience required.
  • You’re well versed in contact center and, ideally, have some public cloud experience.
  • You enjoy working as part of a team, are well organized, and maintain structure in your work.

What we offer

  • A very modern, agile, and international working environment. We’re at the pulse of the digital revolution.
  • Brilliant and friendly colleagues comprising 30+ nationalities from all over the world.
  • A chance to work with a variety of high-profile customers from across industries.
  • We offer flexible working hours and Homeoffice. As long as the customer is happy, your colleagues are happy and you are happy – we are happy as well!
  • We grow together! There’s a possibility to gather valued certificates and participate in world-class courses and training to become a Webex suite Specialist!!! – choose from various courses to ensure continuous learning with a personal training budget!
  • Corporate Benefits (brand new notebook/brand new mobile phone).
  • Diverse development and educational opportunities (including various certifications and technical training courses in Cisco Collaboration / Cloud technologies and Salesforce).
  • Two days of paid VTO per year to volunteer for causes close to your heart.
  • A strongly customer-focused organization with numerous reference projects, perfect for your professional career.
  • Social benefits.
  • Employee events at home and abroad.

Interested?

Submit your CV now!

Apply now

If you have any questions, please call us on +41 31 917 52 00. We look forward to getting to know you!

*Your documents will be treated confidentially. By submitting your application documents, you agree that Bucher + Suter AG may process them to conduct the application process at its locations in Germany and Switzerland. Further information on data protection.