Careers Project Manager

You’ll join a small, dynamic U.S. team with a proven track record. As Project Manager, you’ll report directly to the Operations Team Leader.

Responsibilities

• As part of the operations team, you will be accountable for Webex Contact Center integration projects.
• You will guide new Cisco Webex Contact Center customers through the entire implementation process, from onboarding to successful migration.
• You will collaborate with a diverse team of highly experienced Business Consultants, Customer Success Specialists, and Customer Engagement Managers.
• You will coordinate actions between Cisco, our partners, customers, and internal teams to guide new and existing customers through their migration journey.
• You will lead and consult during the onboarding and engagement phases, leveraging your skills to build trustful relationships and ensure projects are completed precisely, on time, and within budget.
• Your expertise in contact center solutions will inspire customers, partners, and internal teams.
• Too much? Even if you don’t think you can meet all the requirements right from the start, customer engagement management is the next logical step in your career; we’d love to hear from you.

• Exceptional communication skills with the ability to influence others.
• Strong organizational and time management skills are essential.
• Empathy and a process-driven mindset to build trustful relationships with customers and represent Bucher + Suter as a high-quality provider of Cisco Contact Center solutions.
• Bucher + Suter is a high-quality provider of Cisco Contact Center solutions.
• Understanding of subscription-based IT services terminology.
• Ability to understand and follow business processes.
• Experience in leading workshops is highly valued.
• Certifications in agile project management (e.g., PRINCE2 Agile, PMP Agile, Scrum) and ITILv4 are required.
• A minimum of 3 years of project management experience is required.
• Self-motivation to stay updated on all current features and capabilities of the Webex portfolio.

When you choose to work for Bucher + Suter, you’re selecting a Cisco-preferred contact center partner with which you can grow. We strive to understand your goals and challenges so that we can approach them strategically together. Our repertoire includes solutions from voice, video, and omnichannel contact center routing to conversational AI, CRM, and enterprise application integrations built for Cisco Contact Center. We have been connecting customers and companies for over 40 years. Around 130,000 contact center agents representing more than 400 customers in over 60 countries rely on our services. We have the expertise and flexibility to find a career path that works for you here at Bucher + Suter.

What we offer

• A modern, agile, and international working environment is at the forefront of the digital revolution.
• 15 PTO days per year.
• 2 days of VTO per year for causes close to your heart.
• Diverse development and educational opportunities, including certifications and technical training courses in Cisco Collaboration, Cloud technologies, and Salesforce.
• Excellent social benefits, including health insurance and a 401k plan.
• A customer-focused organization with numerous reference projects, ideal for advancing your professional career.
• Opportunities to participate in employee events both domestically and internationally.
• Remote work with occasional travel (<15%).

Diversity and Inclusion Statement

At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.