The Opportunity
Salary Range: $115K – $130K per year
Are you looking for a new professional challenge? Bucher + Suter, the largest Cisco Contact Center partner in Europe with a strong footprint in the US market, may be the perfect opportunity for you! Our diverse and supportive teams, composed of technically sophisticated employees from various countries and cultures, have driven our success story for over 40 years.
We are seeking a consultative and customer experience driven Project Manager for our North American market. This role involves overseeing deployments of Cisco and Bucher + Suter software solutions across the United States. As a key interface to our partners and end customers, you will enhance Bucher + Suter’s reputation as a leading Contact Center solutions technology provider.
Team Structure
You will be part of a dynamic team in the USA that is actively and successfully working on Enterprise Projects to enhance our customers’ business outcomes. The Project Manager will report directly to the Team Leader Operations in the USA.
Responsibilities
- As part of the operations team, you will be accountable for Webex Contact Center integration projects, including both financial rigor and operational capabilities.
- You will guide new Cisco Webex Contact Center customers through the entire implementation process, from onboarding to successful migration, leveraging PMI and Cisco best practices.
- You will collaborate with a diverse team of highly experienced Business Consultants, Customer Success Specialists, and peer Project Managers to share insights and support the US Operations team.
- You will lead and consult during the onboarding and engagement phases, leveraging your skills to build trustful relationships and ensure projects are completed precisely, on time, and within budget.
- Your expertise in contact center solutions will inspire customers, partners, and internal teams.
- You bring other skills and domains of expertise from your life experience. At b+s we are looking for team-mates who are unique and open to sharing your knowledge from projects not related to Contact Centers. As long as you are industry and technology literate we want to hear from you!
Your Profile
- Exceptional communication skills with the ability to influence others through both written and verbal means.
- Strong organizational and time management skills are essential.
- Empathy and a process-driven mindset to build trustful relationships with customers and represent Bucher + Suter as a high-quality provider of Cisco Contact Center solutions.
- Bucher + Suter is a high-quality provider of Cisco Contact Center solutions, we want PMs with at least 5 years of Collaboration Implementations
- Experience with Cisco Cloud based Contact Center: Webex Contact Center, Webex Connect and Webex Calling implementations
- Experience with Cisco On-Prem based Contact Centers: UCCx, UCCE, PCCE
- Experience with Salesforce Administration or Implementation Projects
- Understanding of subscription-based IT services terminology.
- Ability to understand and follow business processes.
- Experience in leading Project implementation workshops is highly valued.
- Certifications in agile project management (e.g., PRINCE2 Agile, PMP Agile, Scrum) and ITILv4 are required.
- A minimum of 3 years of project management experience is required.
- Self-motivation to stay updated on all current features and capabilities of the Webex portfolio.
What We Offer
- A modern, agile, and international working environment is at the digital revolution’s forefront.
- 15 PTO days per year.
- 2 paid days of VTO per year for causes close to your heart.
- Diverse development and educational opportunities, including various certifications and technical training courses in Cisco Collaboration, Cloud technologies, and Salesforce.
- Excellent social benefits, including health insurance and a 401k plan.
- A strongly customer-focused organization with numerous reference projects, perfect for your professional career.
- Opportunities to participate in employee events both domestically and internationally.
- Remote work with occasional travel (<15%).
Why join Bucher + Suter?
When you choose to work for Bucher + Suter, you’re selecting a Cisco-preferred contact center partner with which you can grow. We strive to understand your goals and challenges so that we can approach them strategically together. Our repertoire includes solutions from voice, video, and omnichannel contact center routing to conversational AI, CRM, and enterprise application integrations built for Cisco Contact Center. We have been connecting customers and companies for over 40 years. Around 130,000 contact center agents representing more than 400 customers in over 60 countries rely on our services. We have the expertise and flexibility to find a career path that works for you here at Bucher + Suter.
Diversity and Inclusion Statement
At Bucher + Suter, we believe that diversity drives innovation and success. We are committed to creating an inclusive environment where all employees feel valued and respected, regardless of their background, identity, or experiences. We welcome and encourage applicants from all walks of life to join our team and contribute to our shared goals.
