06/08/2021

b+s Connects for Microsoft Dynamics - Version 5.7

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Monitoring silently, wholly aware of their environment, but ready to make their call heard, intervene, intercept, or barge in at a moment's notice. Just a normal day in the life of a supervisor with the latest version of b+s Connects for Dynamics. Sniff danger or opportunity on the horizon? Your contact center alphas can use remote state change to manage their pack, or team message, to communicate clearly and concisely, from within their Dynamics interface.

  • With Single Sign-On, your agents will be signing on faster at the start of every day and after every break. The seconds quickly add up.
     
  • Color Branding Options. Don't like our style? No worries, you can now change b+s Connects to match your own corporate identity.
     
  • Your agents can now assign any Dynamics entity, like knowledge, leads, or cases to records. Promoting the express, concise, contextually whole population of records that makes them easy to review and share.

Out with the old...

b+s Connects Lifecycle Information
In the next 12 months, the following versions of b+s Connects will move to end of life:

  • b+s Connects for Microsoft Dynamics 5.1: July 27, 2021
  • b+s Connects for Microsoft Dynamics 5.2: May 6, 2021
  • b+s Connects for Microsoft Dynamics 5.3: Dec 3, 2021
  • b+s Connects for Microsoft Dynamics 5.4: Feb 7, 2022

If you'd like to contact us about upgrading your or your customer's version of b+s Connects, please open a case in the b+s Hub.

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Looking for Bucher + Suter product information, documentation, and collateral to help you sell? Then you need to head to the b+s Hub. Access to our partners is free. Just click the link below and fill out your details. We usually grant access within one business day.