Call Center World (CCW) 2019
Feb. 18 - 21, 2019 | Berlin | Booth C14 / D9 (hall 3)
With 40 industry-leaders sharing insights, the “Future Camp” for nerd awesomeness, and Inspiration & Innovation Days to showcase what 2019 will bring, b+s is going to be at the vanguard of this deep dive into new technology…
CCW invites us to discover the innovative tech 2019 will bring. b+s invites you to connect with us and uncover how we are helping inspire and create that future. At Booth C14 / D9 (hall 3), everything will be illuminated!
Bucher + Suter, together with Expertflow, won the Cisco & Google Cloud Challenge GRAND PRIZE! Our innovative hybrid chat solution seamlessly fuses chatbot efficiency with human intelligence to enhance customer service delivery.
Learn more about this award-winning solution on-site.
Brand new ServiceNow integration:
Magnify ROI with this slick, plug-and-play gadget by focusing and sharpening your ServiceNow functionality to optimize customer service outcomes.
Streamlined Salesforce integration:
Extending its rich feature set to offer Omni-Channel functionality for Salesforce Lightning on both Cisco CCE and CCX platforms - the same sophisticated functionality, across the board.