FollowUp: Recordings and Slides

CDX DAY CH Logo

September 09, 2020 | Bierhübeli Bern

We hosted the CDX Day in Bern and via Webex Meetings successfully. It was a great experience and a brilliant day for us. Many thanks to the almost 100 participants; on-site and online. We are taking the learnings with us in the planning for the CDX Day in Frankfurt, November 19, 2020, and make the Recordings and Slides available here. See you soon! 

Slides and Recordings

German: How do I actually get my calls into the cloud? With Axel Gibmeier (Bucher + Suter)

German: Quality management and workforce management with Stefan Bodenbach, Andreas Marx (Teleopti/Calabrio) and Bettina Wehrli (Bucher + Suter)

German: Analytics: Microsoft's Power BI with André Lucy (Bucher + Suter)

German: Customer satisfaction survey analysis with Jens Traupel (Bucher + Suter)

English: ECE, omnichannel and knowledge with Mike Wilkinson (eGain) and Philipp Rotzer (Bucher + Suter)

English: AI Bots and cognitive services with Max Caranzano (Cisco) and Erik Goppel (Bucher + Suter)

German: What remains from the sessions: Snapshots of the day with Axel Gibmeier (Bucher + Suter)

CDX Day CH Bild12

Moderation

Axel Gibmeier is a sharp-tongued presenter and technology lover. As an experienced expert in the contact center industry, he knows how to entertain the audience with humor and charm without losing the thread. Axel brings complex contexts to the listener in an easy and understandable way and always creates a pleasant atmosphere for participants and organizers.

Bierhübeli Bern Logo

A place of cult status in Bern

Famous live bands regularly provide the atmosphere in the prestigious cultural venue. Now, already for the second time, we can welcome our customers there.

Bierhübeli
Neubrückstrasse 43
3012 Bern
031 305 31 50

Click here for directions

Covid-19 protection concept

The safety of our guests and employees has the highest priority. This protection concept is valid until revoked or until a new version is published. In general, we adhere to the protection regulations of the FOPH and to the GastroSuisse's guidelines.

Covid-19 protection concept German (pdf)

Adrian Jundt (3)

Event contact

If you have any questions about the event or would like to discuss the topics related to the optimization of your customer dialog in more detail, please contact Adrian Jundt (Senior Consultant):

adrian.jundt@bucher-suter.com

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