The focus is on the personal experience

CDX DAY CH Logo

September 09, 2020 | Bierhübeli Bern | German Language

With confidence we have started planning the physical CDX Days in Bern and Frankfurt. Both events will take place, if possible on-premise or online as plan B variant. The CDX Day in Bern will be similar in content to the CDX Day in Frankfurt. Attention! The planned program can cause enthusiasm.

Agenda

Morning

09:00 - 09:30 a.m.
Welcome coffee & arrival

09:30 - 10:00 a.m.
All: Welcome Keynote - Look Back - Outlook with Martin Wüthrich, Bucher + Suter

10:00 - 11:00 a.m.
All: Presentation of the live demos, use cases and workshops

11:00 - 12:30 a.m.
Small groups: Live demos, use cases and workshops at four stations

12:30 a.m. - 1:30 p.m.
All: Lunch and Socializing

Afternoon

1:30 - 2:00 p.m.
All: Many paths lead to the cloud. Discuss with us the optimal solution for you with Axel Gibmeier, Bucher + Suter

2:00 - 2:30 p.m.
All: Results and analysis of the 2020 customer satisfaction survey with Jens Traupel, Bucher + Suter

2:30 - 3:15 p.m.
Small groups: Live demos, use cases and workshops at four stations

3:15 - 3:45 p.m.
All: Summary of the daily topics and Q&A

3:45 - 5:15 p.m.
All: Grill and live music ambience with The Mirabellas, 40s swing

User Experience

The four demo stations

Station 1: 
Workforce Management and Quality Management (Voice/Screen Recording) with Calabrio/Teleopti

Station 2:
Analytics with Microsoft's Power BI with André Lucy, Bucher + Suter

Station 3: 
Enterprise Chat and Email (ECE) 12.5 and Knowledge mit eGain

Station 4: 
Cognitive Services, Chatbots, Voice Bots with Microsoft, Cisco and Bucher + Suter

CDX Day CH Bild12

Moderation

Axel Gibmeier is a sharp-tongued presenter and technology lover. As an experienced expert in the contact center industry, he knows how to entertain the audience with humor and charm without losing the thread. Axel brings complex contexts to the listener in an easy and understandable way and always creates a pleasant atmosphere for participants and organizers.

Bierhübeli Bern Logo

A place of cult status in Bern

Famous live bands regularly provide the atmosphere in the prestigious cultural venue. Now, already for the second time, we can welcome our customers there.

Bierhübeli
Neubrückstrasse 43
3012 Bern
031 305 31 50

Click here for directions

Covid-19 protection concept

The safety of our guests and employees has the highest priority. This protection concept is valid until revoked or until a new version is published. In general, we adhere to the protection regulations of the FOPH and to the GastroSuisse's guidelines.

Covid-19 protection concept German (pdf)

Adrian Jundt (3)

Event contact

If you have any questions about the event or would like to discuss the topics related to the optimization of your customer dialog in more detail, please contact Adrian Jundt (Senior Consultant):

adrian.jundt@bucher-suter.com

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