Cisco Contact Center Analytics and Reporting
Analytics with Microsoft Power BI
b+s CCBI is a business intelligence solution based on Microsoft's Power BI for the Cisco Contact Center Enterprise (CCE), available on-premise, hybrid or from the cloud. Finally, service center data is viewed holistically. Selected values interact across diagrams to show selected problem areas at a glance. Groupings of organizations, locations and languages become a breeze with Power BI. For more information on Power BI, click HERE.
Identify repeated calls within an analysis of individual customer contacts using ANI (automatic number identification). Power BI's state-of-the-art visualization methods include geographic map charts and advanced calculation methods, for example, to identify trends in addition to the usual charts. In addition, the Power BI Marketplace offers a further suite of useful charts from third party developers.
Advantages
- Holistically prepared service center data, for any analyses.
- Visualized and fast filtering of all available data.
- Self-service reporting thanks to business relevant groupings.
- Intuitive UI, comprehensibility and flexibility.
- Filigree measurement of smallest entities with all their global relationships.
- Shared use on various devices possible (mobile, remote work).
- With the add-on variant, no additional server performance and storage space is required.
This is how the user interface looks like
Power BI enables holistic data analysis across the entire contact center, allowing charts, ranging from customer journey to agent productivity through to business-critical KPIs, to be visualised easily and immediately.
André Lucy, Product Owner Contact Center Power BI
b+s Reports for CUIC
Get all your reporting needs met with b+s Reports for CUIC. This Cisco Unified Intelligence Center software add-on is an out-of-the-box solution providing supervisors with comprehensive, customizable, and easy-to-view historical and real-time reports.
Consolidate
Optimizing is impossible without accessible, relevant information. b+s Reports gathers & synthesizes every bit of necessary data and presents it so supervisors can act decisively.
Visualize
To be useful, information must be meaningfully organized. Reports for CUIC takes incredibly complex data and presents it in an easy-to-read visual format so the right move is obvious.
Optimize
Providing responsive and efficient services is made possible through contact center optimization. b+s Reports for CUIC is where the effort to ensure the very best service begins.
Reporting Done Right
Out-of-the-Box Drilldowns
Easy-to-access data analytics makes it possible to reveal trends and patterns otherwise invisible.
Advanced Filters
Filtering on any field makes examining company- and product-specific data a breeze.
Omnichannel Reports
Admins can simultaneously evaluate all interaction types to optimally allocate contact center resources.
Real-Time Graphs
Provide configurable, at-a-glance operational insight for admins operating in unusual volume situations.
Data Export Interface
Export data to third-party systems—like CRMs—to enable unified, multi-system reporting within a single interface.
Online Template Help
Get easy-to-understand, online information about templates, equations, and more, on every
open file.
Rapid Implementation
Get it installed fast so your IT can get to work.
You know what’s worse than a software package that is difficult to use? One that’s hard to install & configure. CUIC can be complicated. We’ve taken out the guesswork with a software package that installs fast and simple.
No need to become a CUIC Expert
Pre-configured? You bet!
If you think you need to be an expert to use CUIC correctly, you’re probably right. Fortunately, we’ve created a product that gives you all the CUIC functionality without requiring you be a Cisco Jedi. It’s that easy.