Health Insurance — Bucher + Suter

Reliable, secure cloud communication solutions for members and employees

With strict regulation and high service expectations, health insurers need secure, resilient member communication across every channel. Bucher + Suter and Cisco help you modernize your contact center with compliant automation, unified agent workflows, and omnichannel routing, built for healthcare insurance environments.

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Let your customers choose how they reach you

Omnichannel Routing

Customers engage their insurers using a variety of channels. When inquiries are not answered satisfactorily in a reasonable amount of time, customer satisfaction drops and the company risks increased customer churn. How can a health insurance company keep up with this flood of data from a wide variety of communication channels? With an end-to-end routing strategy tailored to its needs!

Oversee your contact channels

Why choose Cisco and Bucher + Suter?

Secure and Resilient

Cisco and Bucher + Suter have decades of practical experience developing solutions exactly tailored to our health insurance customers. As your partner, we’ll work with you to overcome the challenges on the way to e-health! With Cisco and Bucher + Suter, you have the unique opportunity to position your contact center at the forefront of e-health.

AIC4 tested and GDPR compliant!

Conversational AI for health insurance companies

Conversational AI helps health insurers automate routine member inquiries while keeping sensitive data protected. Intelligent voice and chat bots reduce call volumes, handle peak demand, and seamlessly escalate to agents when personal support is required.

Dive deeper and learn more about AI bots

Become master of your business processes

Supervisor console and administration for healthcare

The barrier-free and web-based Supervisor Management Console (SMC) serves as the central control hub for administration and configuration for the daily operation of your contact center. With minimal installation effort and location-independent operation, health insurers can define opening hours, modify announcements and make routing adjustments themselves.

Become the master of your business

Holistically prepared contact center data

Analytics with Microsoft Power BI

b+s CCBI is a business intelligence solution based on Microsoft’s Power BI for Webex and Cisco Contact Center Enterprise, available on-premise, hybrid or from the cloud. Finally, you can view your healthcare contact center data holistically. Select values that interact across diagrams to show selected problem areas at a glance.

Visualize your contact center data

Live presentation

Workforce and quality management for health insurance companies

Ensure consistent service quality and efficient staffing across your health insurance contact center. Workforce and quality management tools help you forecast demand, optimize schedules, and monitor performance while meeting regulatory and service-level requirements.

Check the advantages of Webex’s WFM & QM solutions

Put power to work and save time at every meeting

Unified communications with Cisco Webex

Designed to break down barriers, connect people, and empower exceptional work – from anywhere. Seamless collaboration, intelligent hybrid work experiences, and smart customer experiences with built-in security, privacy, and insights enable better experiences.

Break down barriers!

Accelerate business success

Work securely from home

With the abrupt shift to work-from-home, a number of security challenges have arisen that make it difficult to keep your health business running in an entirely new environment or at a large scale. It places unforeseen burden on your security and IT teams who must provide rapid support for an unprecedented number of remote workers and their devices – all without compromising security. The Cisco Secure Remote Worker solution brings together scalable user and device protection, making it easier for you to verify, provide secure access, and protect remote workers from threats anytime, anywhere.

Learn more on the product page

Made for health insurance companies

GDPR compliant private cloud

Free yourself from the overhead of running your own IT operations. Devote yourself entirely to the further development of your services, the introduction of new contact channels and services, and the optimization of your customer contact strategy. Benefit from stable and secure platform operation including all maintenance with automatic updates and upgrades in our cloud operating environment. All solutions are available from the secure cloud.

Free yourself form IT operations