News & Events b+s Connects for Dynamics 5.6




January 20, 2021


b+s Connects for Microsoft Dynamics 5.6: Super Agent Recipe

Show your customers you love them with lightning-fast, omnichannel super agents!


1 x Enterprise-grade Cisco Contact Center
1 x Highly flexible Microsoft Dynamics 365 application
1 x Ultimate agent experience b+s Connects for Microsoft Dynamics


Take Cisco Contact Center and Microsoft Dynamics and unify with b+s Connects to ensure a smooth consistency. Once fully integrated, serve at speed with Omnichannel for Customer Service or Customer Service to create the ultimate, omnichannel agent experience.

! Warning !

b+s Connects for Microsoft Dynamics 5.6 contains traces of:

  • Support for Microsoft Dynamics’ multi-session apps.
  • Group-based speed dial for your team’s most frequent contacts.
  • Single-step conference, so your super agents can loop in their side-kicks at a moment’s notice.

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