News & Events

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Events

Date

December 13 - 16, 2021

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CCW 2021

LIVE AND IN PERSON, FOR THE FIRST TIME IN ALMOST TWO YEARS

Customer Contact Week

December 13-16, 2022 | Caesars Forum, Las Vegas

Our first in-person event in almost 2 years is upon us. We’re positively cheesing at the thought. Join us at CCW and stop by for a 1:1 meet up at our booth, take a dive into our products with a live demonstration, and take part in some thought leadership discussions from our team, during our think tank session. The event program also includes the CCWomen Summit, Diversity & Inclusion Summit, a Financial Services Intensive, and focuses on training, hiring and retaining top contact center talent.

Think Tank Session | The CRM-Centric Contact Center: Data, AI, and CX | Wednesday, December 15, 2.45pm Vegas time

Consumer expectations of the contact center are constantly evolving. Keeping pace with those expectations is what helps differentiate the world’s leading brands from the also-rans. Join us and our customers, Daktronics and RSI, as we discuss what the future holds for forward-thinking, customer-focused companies in the contact center. We’ll be taking a look at the technology and data required to power the AI-assisted agents and contact centers of the future, and how the best companies will address the upward trend in CX expectations.

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