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Cloud Contact Center
Smart omni-channel services for modern customer communication
A Cisco Master Service Provider, b+s provides Cloud Services for Unified Communications and Contact Center inclusive, 3rd Party applications. Our powerful Cloud Services are now available in an appealing reseller model, so customers can focus on relevant business goals while b+s specialists maintain and operate your CC and UC platforms.
What's in it for your business?
FOCUSED
Freeing resources from lifecycle management & upgrades means your business can focus on core business
AGILE
The pay-as-you-use model ensures the service adapts to rapidly changing business requirements
EASY
Comprehensible, web-based user interface & self-provision tool together with usage-based cost calculation
CCaaS
Contact Center as a Service
Cloud coverage is only a bad thing when it comes to weather. This is how you can exceed customer service expectations:
UCaaS
Unified Communications as a Service
Communication now reaches the clouds. Employees must be able to connect fast and be mobile. This is how:
«Bucher + Suter has developed a sophisticated partner model to attract cloud service resellers. Currently most of Swiss systems integrator relevant in the collaboration space have joined the partner model of Bucher + Suter.»
Roman Schmid, Head of Partner Operations Cisco Switzerland
Why Cloud Services from Bucher + Suter?
b+s now offers Cloud Services with the same scope of features found in traditional, on-premise settings. We service the entire spectrum of modern business communications, going well beyond standard collaboration solutions.
SAFE
Hosted in Switzerland
Highest safety standards (ISAE 3000 Letter)
Architecture and connectivity designed to optimize availability and privacy
INTEGRATED
Seamless integration into existing infrastructure
Integrated Bucher + Suter software for CRM integration and Agent/Supervisor desktops
Integrated 3rd Party application suite
UNIQUE
The only Cisco hosted collaboration offering delivering scaling services from small business through enterprise class in the DACH region
Application suite integrated as SaaS model
Developed, operated, and supported all in Switzerland
Added Value for Partners
Supportive | Professional | Successful
As a Cisco Certified Service Provider, b+s runs, maintains, and regularly upgrades services to ensure cutting-edge solutions are implemented. Furthermore, b+s plans and implements solutions in conjunction with IT partners to guarantee customers’ existing systems are successfully integrated.
- Extended portfolio without excessive investment costs, human resources, and time
- Partner reselling is integrated in attractive Cisco partner & marketing programs
- Higher customer retention