Contact Center Solutions

Contact Center Solutions

What you can expect

Bucher + Suter are the biggest Cisco Contact Center partner in Europe. Together with our premium partners, we help you refine the communication between your customers and your company.

Take a flick through our interactive book

Unified routing, reporting and call blending

  • Conversational AI

    Time-saving through GDPR compliant, automation!

  • Agent Desktop Strategy

    Provide transparency and improve the availability of your employees.

  • Back Office Integration

    Integrate all teams and compensate for overloads.

  • Omnichannel Routing

    An end-to-end routing strategy tailored to your needs.

  • Supervisor Management

    Empower supervisors to effortlessly optimize the contact center!

  • Reporting and Analytics

    Enable holistic data analysis across the entire contact center.

  • Cloud Contact Center

    Private cloud for health, finance, government and education.

  • Digitalized Health Services

    Health insurance companies, digitalize your communications!

AIC4 Tested Voicebots

Contact Center conversational AI

Bucher + Suter has joined forces with Cognigy to provide conversational AI solutions in the contact center space. With Cognigy’s expertise in conversational AI, we can address the distinct requirements of modern contact centers. With the partnership’s combined knowledge, cooperation, and a matched passion for quality and work ethic, we’re looking forward to bending the art of the possible in contact center AI together.

Check out Cognigy’s AI

Agility for the modern contact center

Workforce Management

Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment.

See what Calabrio brings to the contact center

Cobrowsing, screen sharing and video chats

Optimize your digital interactions

Surfly doesn’t require you to gain or give full access to a user’s computer, and there’s no software to download or install. You can add people to a Surfly Co-browsing Session by simply sending them the session link, or by integrating Surfly in your current customer journeys.

Take a look at what Surfly can do for contact center communication

All channels

Agents can control phone, mail and chat as well as other channels such as video and WhatsApp or work orders from external CRM systems with uniform unified routing, reporting and agent desktop functions.

All services

It’s not just about improving your customer service. Internal service organizations from the IT helpdesk to HR to shared services like accounting will reap the benefits.

All teams

Whether teams on site or distributed worldwide, whether external service providers or agents working from home: everyone has access to all functions from anywhere in the system environment, at all times.

Communicate on the go Communicate on the go

Communicate on the go

Offer your customers modern ad hoc communication via the mobile contact channel of their choice:

  • WhatsApp and SMS
  • Facebook Messenger and Apple Business Chat
  • Twitter and WeChat
  • In-app chat with aud…
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Communicate on the go

Communicate on the go

Offer your customers modern ad hoc communication via the mobile contact channel of their choice:

  • WhatsApp and SMS
  • Facebook Messenger and Apple Business Chat
  • Twitter and WeChat
  • In-app chat with audio and video options embedded in your smartphone app

All of this embedded in the agent desktop.

Microsoft integration

Microsoft integration

Do you rely on Microsoft Skype or Teams for your telephony?
Use the full functionality of our solutions, in Microsoft UC environments.

Share in our story!

Share in our story!

We are looking for the person in your company who gets butterflies when they hear what we have to offer!

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Let’s talk!

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