Contact Center Solutions

We’re here to help you refine the communication between your customers and your company, with solutions that ensure you exceed your business and CX objectives.

Webex Contact Center

Webex is an available-everywhere, single source cloud application, for managing all digital channels
Cloud Contact Center

Private cloud for health, finance, government and education.
Reporting and Analytics

Enable holistic data analysis across the entire contact center.
Conversational AI

Time-saving through GDPR compliant, automation!
Agent Desktop Strategy

Provide transparency and improve the availability of your employees.
Back Office Integration

Integrate all teams and compensate for overloads.
Omnichannel Routing

An end-to-end routing strategy tailored to your needs.
Supervisor Management

Empower supervisors to effortlessly optimize the contact center!
Customer Service for Health Insurance

Health insurance companies, digitalize your communications!

AIC4 Tested Voicebots

Contact Center conversational AI

Bucher + Suter has joined forces with Cognigy to provide conversational AI solutions in the contact center space. With Cognigy’s expertise in conversational AI, we can address the distinct requirements of modern contact centers. With the partnership’s combined knowledge, cooperation, and a matched passion for quality and work ethic, we’re looking forward to bending the art of the possible in contact center AI together.

Check out Cognigy’s AI

Agility for the modern contact center

Workforce Management

Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, customized reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment.

See what Calabrio brings to the contact center

Cobrowsing, screen sharing and video chats

Optimize your digital interactions

Surfly doesn’t require you to gain or give full access to a user’s computer, and there’s no software to download or install. You can add people to a Surfly Co-browsing Session by simply sending them the session link, or by integrating Surfly in your current customer journeys.

Take a look at what Surfly can do for contact center communication

All channels

Agents can control phone, mail and chat as well as other channels such as video and WhatsApp or work orders from external CRM systems with uniform unified routing, reporting and agent desktop functions.

All services

It’s not just about improving your customer service. Internal service organizations from the IT helpdesk to HR to shared services like accounting will reap the benefits.

All teams

Whether teams on site or distributed worldwide, whether external service providers or agents working from home: everyone has access to all functions from anywhere in the system environment, at all times.