40 +
Years
building connections between organizations and their customers.
About Us
Your partner in connected performance.
Contact center environments leave little room for error. Live systems. High volumes. Sensitive data. Decisions that carry weight. That’s where we do our best work.
Built for real-world complexity.
Bucher + Suter has spent over 40 years working inside complex contact center environments, where performance needs to hold up under pressure. The role we play is simple: bring structure, clarity, and steady improvement to systems that can’t afford disruption.
20 +
Years
working with Cisco technology.
120 +
Specialists
focused on contact center performance.
400 +
Projects
delivered across complex service environments.
10 +
Years
as a Salesforce partner
3 +
Offices
across Switzerland, Germany, and the USA.
What matters
in our work.
There’s rarely a single issue holding performance back. More often, it’s in how different parts of the system interact. So we start by understanding how things actually run. From there, we make changes that are clear, practical, and sustainable.
#01
Clarity in complexity
We make it easier to see what matters now and what needs to happen next.
#02
Practical thinking
Ideas only matter if they work in real environments. We stay grounded in how contact centers actually operate.
#03
Responsibility beyond delivery
Go-live is an important milestone, but just the beginning. We stay accountable for how the system performs over time.
A brief history of Bucher + Suter
Bucher + Suter began as a specialist in contact center technology, working closely with organizations navigating early platform complexity. As contact centers evolved, so did the work. What started as platform expertise grew into something broader: helping organizations make their entire contact center system perform as one across technology, workflows, and teams.
Today, that remains the focus. The tools have changed. The environments have become more complex. But the core idea is the same: Make the system work better. Keep it working.
1981
Bucher + Suter founded
We were founded in 1981 by Daniel Suter, Matthias Bucher, Hansruedi Scheidegger, and Hans Honger, with a focus on robotics and software.
1995
We join the Noser Group
This makes it possible to position ourselves internationally and to begin implementing, reselling, and supporting Cisco’s contact center suite of products, as well as our own add-on solutions.
2000
Early Cisco contact center work begins
We installed the world’s first Cisco Contact Center (IPCC) in 2000, marking the start of a long-standing specialism in complex contact center environments.
2012
We become a Salesforce partner
As service environments become more connected, Bucher + Suter expands into Salesforce and CRM integration, bringing communication platforms, customer data, and workflows closer together.
2016
We launch our private cloud contact center
Our private cloud contact center gave organizations another way to modernizemodernise service environments while keeping more control over infrastructure, security, and performance.
2021
We help a global insurer rollout the biggest Conversational AI voicebot in Europe
This project showed how conversational AI could support service at scale without losing operational control.
2023
Our infrastructure offer expands across every model
Our contact center infrastructure offer grew to cover on-prem, hybrid, public and private cloud environments across Europe and North America, giving organizations more flexibility in how they design and evolve their architecture.
Today
A broader role in contact center performance
With 120+ specialists and experience across 400+ projects, Bucher + Suter now works across platforms, integrations, AI, and operations, with a wider focus on whole-system performance.
Our Management Team
Martin Wüthrich
Chief Executive Officer
Martin Wüthrich
Chief Executive Officer
Martin Wüthrich started at Bucher + Suter in 1996 as a software development engineer. He knows Cisco’s ICM/UCC inside-out and has built a close working relationship with Cisco’s Customer Contact Business Unit. He holds an Engineering and Information Technology degree from the Bern University of Applied Sciences. Martin has been CEO of Bucher + Suter since 2007.
Stefan Pfammatter
Chief Technology Officer
Stefan Pfammatter
Chief Technology Officer
Stefan Pfammatter joined Bucher + Suter in 1996 as a software development engineer. He has been in charge of b+s product development since 2004 and was appointed CTO in 2016. In this role, he oversees the product engineering organization and is responsible for the overall technology architecture of all our products and services to drive extensive and sustainable growth. Stefan holds an Engineering and Information Technology degree from Bern University of Applied Sciences and is a certified Salesforce Application Architect.
Dionys Henzen
Chief Information Officer
Dionys Henzen
Chief Information Officer
Dionys Henzen has been with Bucher + Suter since 2003 and became CISO in 2015, focusing on information security and data protection. Before that, he led Bucher + Suter’s customer service before taking on the role of CIO. With a background in telecommunications and technical informatics, he also holds certifications in corporate management, quality management, and risk assessment, specializing in ISO 270xx and ISAE 3000 standards.
Sylvain Lemaire
Chief Operations Officer
Sylvain Lemaire
Chief Operations Officer
Sylvain Lemaire joined Bucher + Suter in December 2019. He has spent over 20 years championing innovations in customer experience, customer success, SaaS integrations, and digital transformation. His entrepreneurial journey is marked by a steadfast commitment to providing round-the-clock Managed Services. His expertise include actively participating in the growth of the business by inspiring and encouraging teams in their continuous progress and commitment towards delivering the best quality services to clients. His approach is comprehensive, ensuring a seamless customer journey by integrating technical innovation with operational efficiency and visionary leadership. Sylvain has fortified his professional foundations with an Executive MBA from the International Institute of Management in Technology and an engineering degree from Télécom SudParis.
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