b+s Connects for Microsoft Dynamics CRM
b+s Connects for Microsoft Dynamics CRM
Tailored to provide the kind of customer-centered interactions today’s consumers now expect. Turn your agents into contact center experts with a CTI & Omni-Channel adapter that makes it possible for them to provide customers exactly what they want, and even what they might soon need.
The net effect is an engagement experience that ensures each and every customer will really feel like the star of the show.
Tailored to provide the kind of customer-centered interactions today’s consumers now expect. Turn your agents into contact center experts with a CTI & Omni-Channel adapter that makes it possible for them to provide customers exactly what they want, and even what they might soon need.
The net effect is an engagement experience that ensures each and every customer will really feel like the star of the show.
Delight Customers
Getting it right the first time is priceless. Because customers must come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.
Drive Efficiency
The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.
Provide Proactive Service
Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by securing the right solutions.
It's All About the Experience
It's All About the Experience
Click-to-Dial
Account / Contact Pop-Up
Interaction Logging
Data Preview in Gadget
Screen Transfer
Pre-built Toolbars
What b+s Connects has to offer your business
AGENT
Help them help you
Tools they need to provide a superior customer experience
SUPERVISOR
Remove the guesswork
Reports and data that facilitate optimization
ADMINISTRATOR
Streamline their decision making
Easy-to-implement software, freeing IT to innovate rather than just support
Let's talk tech!
As simple as the wheel, without having to reinvent it.
- No on-premise software installation required
- Call Event API for triggering custom workflows
- Full Cisco Outbound Dialer Integration
- From installation through post-production, our end-to-end Cisco contact center expertise means it’s done right
