Tailored to provide the kind of customer-centered interactions today’s consumers now expect. Turn your agents into contact center experts with a CTI & Omni-Channel adapter that makes it possible for them to provide customers exactly what they want, and even what they might soon need.
The net effect is an engagement experience that ensures each and every customer will really feel like the star of the show.
Tailored to provide the kind of customer-centered interactions today’s consumers now expect. Turn your agents into contact center experts with a CTI & Omni-Channel adapter that makes it possible for them to provide customers exactly what they want, and even what they might soon need.
The net effect is an engagement experience that ensures each and every customer will really feel like the star of the show.
Getting it right the first time is priceless. Because customers must come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.
The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.
Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by securing the right solutions.
Help them help you
Tools they need to provide a superior customer experience
Remove the guesswork
Reports and data that facilitate optimization
Streamline their decision making
Easy-to-implement software, freeing IT to innovate rather than just support
As simple as the wheel, without having to reinvent it.
The integration between Cisco Contact Center and Microsoft Dynamics Unified Service Desk (USD) provides agents with important functionality, such as state and call control, all within the USD Client GUI.
Download the Fact Sheet or get a sneak peak (watch the video)
Want to see a demo? Get detailed technical information? Chat with one of our integration gurus?
