b+s Connects for Microsoft Dynamics

Tailored to provide the kind of customer-centered interactions today’s consumers now expect. Turn your agents into contact center experts with a CTI adapter that makes it possible for them to provide customers exactly what they want, and even what they might soon need.

The net effect is an engagement experience that ensures each and every customer will really feel like the star of the show. 

Logo Partner Microsoft Gold

Tailored to provide the kind of customer-centered interactions today’s consumers now expect. Turn your agents into contact center experts with a CTI adapter that makes it possible for them to provide customers exactly what they want, and even what they might soon need.

The net effect is an engagement experience that ensures each and every customer will really feel like the star of the show. 

 
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Delight Customers

Getting it right the first time is priceless. Because customers must come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.

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Drive Efficiency

The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.

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Provide Proactive Service

Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by securing the right solutions. 

It's All About the Experience

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Click-to-Dial

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Account / Contact Pop-Up

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Call Logging

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Data Preview in Gadget

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Directory Search

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Real Time Display

What b+s Connects has to offer your business

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AGENT

Help them help you

Tools they need to provide a superior customer experience

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SUPERVISOR

Remove the guesswork

Reports and data that facilitate optimization

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ADMINISTRATOR

Streamline their decision making

Easy-to-implement software, freeing IT to innovate rather than just support

Feature Set

  • Agent state control
  • Seamless transfer of IVR & call data
  • Configurable lookup on all customer objects
  • Click-to-dial
  • Auto-record creation
  • Real-time display based on Finesse data
  • Screen pops
  • Interaction logging
  • Support for Unified Interface (USD and browser-based version)

Get in touch with one of our MS Dynamics integration specialists

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Resources

Demo Videos

Demo - Connects for MS Dynamics