Microsoft Dynamics Integration

Integrate Cisco Contact Center into Microsoft Dynamics

Deliver precisely what your customers desire, while anticipating their future needs, by equipping your agents with a sophisticated, seamlessly embedded Dynamics-based omnichannel desktop with Cisco Contact Center.

Talk to us!

A powerful, customer-focused, agent desktop

Integrate Microsoft Dynamics with Cisco Contact Center, and give your agents everything they need to wow your customers.

b+s Connects is available on Microsoft AppSource.

Microsoft AppSource Listing

Delivering exceptional experiences starts before the point of contact with Dynamics 365

Providing better agent and customer experiences

Your agents need focus in order for them to make the most out of their customer interactions. With a Dynamics integration solution like b+s Connects, your agents have everything they need to prioritize handling your customers and their concerns in a timely but personalized fashion, above all else.

It’s agent experience done right. It’s agent experience that empowers better, more efficient CX.

Automate your interaction data capture and improve your supervisors’ workflows

Supervisor insights – a key to improved efficiency

Dynamics integration for Cisco Contact Center with b+s Connects ensures that data is automatically captured at every turn and every interaction to intelligently support your supervisors’ actions. Give them the insights that help them optimize their teams and their workloads.

Save time on every call with best-in-class Dynamics integration from b+s Connects

Ensuring success for your outbound teams

Your sales and outbound service teams have a lot on their plates.

Make life a little simpler for them with a Dynamics 365 integration solution like b+s Connects. Our Cisco Contact Center to Microsoft Dynamics integration makes manually typing every phone number a thing of the past, and that means no more typos or accidentally misplacing calls.

Whether your outbound teams have long lists to follow-up with or your inbound teams need to be able to reach out to the occasional customer or teammate, every contact is now but a click away, with b+s Connects.

Discover the benefits of b+s Connects for Microsoft Dynamics.

Review product documentation