b+s Connects for Microsoft Dynamics
Tailored to provide the kind of customer-centered interactions today’s consumers expect. Turn your agents into contact center experts with a CTI adapter that makes it possible for them to provide customers with exactly what they want, and what they might need soon.
The net effect is an engagement experience that ensures each and every customer will really feel like the star of the show.
What our gadget looks like
- Agent state control
- Screen pops
- Interaction logging
- Seamless transfer of IVR & call data
- Configurable lookup on all customer objects
- Auto-record creation
- Supervisor features
- Remote state change
- Silent monitor
- Real-time display based on Finesse data
- Support for Unified Interface (USD and browser-based version)
- Support for Dynamics' multi-session applications: Customer Service workspace and Omnichannel for Customer Service