b+s Connects for Salesforce
b+s Connects for Salesforce
The b+s Connects for Salesforce adapter provides the right information, right away so agents can immediately start helping customers rather than wasting time gathering information they should already have at their fingertips.
Integrate Cisco CCE/CCX and Salesforce CRM with a simple, powerful CTI & Omni-Channel adapter, seamlessly embedded in the Salesforce GUI, that puts interaction control in agents’ hands.
The b+s Connects for Salesforce adapter provides the right information, right away so agents can immediately start helping customers rather than wasting time gathering information they should already have at their fingertips.
Integrate Cisco CCE/CCX and Salesforce CRM with a simple, powerful CTI & Omni-Channel adapter, seamlessly embedded in the Salesforce GUI, that puts interaction control in agents’ hands.
Delight Customers
Getting it right the first time is priceless. Because customers come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.
Drive Efficiency
The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.
Provide Proactive Service
Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by obtaining the right solutions.
It's All About the Experience
It's All About the Experience
Click-to-Dial
Account / Contact Pop-Up
Interaction Logging
Data Preview in Gadget
Supervisor Controls & Views
Pre-built Toolbars
What b+s Connects can offer your business
AGENT
Help them help you
Tools they need to provide a superior customer experience
SUPERVISOR
Remove the guesswork
Reports and data that facilitate optimization
ADMINISTRATOR
Streamline their decision making
Easy-to-implement software, freeing IT to innovate rather than just support
An Homage to Simplicity
The Setup
Not even close to rocket science: we promise
- No on-premise software installation required
- Lightning setup flow - basic installation done in 5 min
- From installation through post-production, our end-to-end Cisco contact center expertise means it’s done right
Customization is King
Well, the customer is really king, but so is customization
- Custom toolbars for any occasion
- Integrate call recording
- Easy-to-use API for inserting custom UI functions
- Call Event API for triggering custom workflows
Here's what our customers have to say
Using this tool has allowed us to quickly bring agents up to speed in Salesforce and provides great functionality to improve productivity.
John Lay, Vice President - IT Applications, Camping World
Customers really appreciate it when they don’t have to wait for a minute or two for agents to pull up all their records.
Scott Dresser, Director of CX, Republic Services
Businesses that believe in b+s Connects
Camping World
Experian
New York Life
