Salesforce Integration
for Cisco Contact Center
CCE & CCX
b+s Connects for Salesforce
The b+s Connects for Salesforce adapter provides the right information, right away so agents can immediately start helping customers rather than wasting time gathering information they should already have at their fingertips.
Integrate Cisco CCE/CCX and Salesforce CRM with a simple, powerful CTI & Omni-Channel adapter, seamlessly embedded in the Salesforce GUI, that puts interaction control in agents’ hands.
What our gadget looks like
An Homage to Simplicity
The Setup
Not even close to rocket science: we promise
- No on-premise software installation required
- Lightning setup flow - basic installation done in 5 min
- From installation through post-production, our end-to-end Cisco contact center expertise means it’s done right
Customization is King
Well, the customer is really king, but so is customization
- Custom toolbars for any occasion
- Integrate call recording
- Easy-to-use API for inserting custom UI functions
- Call Event API for triggering custom workflows
Here's what our customers have to say
Using this tool has allowed us to quickly bring agents up to speed in Salesforce and provides great functionality to improve productivity.
John Lay, Vice President - IT Applications, Camping World
Customers really appreciate it when they don’t have to wait for a minute or two for agents to pull up all their records.
Scott Dresser, Director of CX, Republic Services
Businesses that believe in b+s Connects
Camping World
Experian
New York Life
