The b+s Connects for Salesforce adapter provides the right information, right away so agents can immediately start helping customers rather than wasting time gathering information they should already have at their fingertips.
Integrate Cisco CCE/CCX and Salesforce CRM with a simple, powerful CTI & Omni-Channel adapter, seamlessly embedded in the Salesforce GUI, that puts interaction control in agents’ hands.
The b+s Connects for Salesforce adapter provides the right information, right away so agents can immediately start helping customers rather than wasting time gathering information they should already have at their fingertips.
Integrate Cisco CCE/CCX and Salesforce CRM with a simple, powerful CTI & Omni-Channel adapter, seamlessly embedded in the Salesforce GUI, that puts interaction control in agents’ hands.
Getting it right the first time is priceless. Because customers must come first, ensuring technology empowers business to be responsive to customers will mean so much to them in the long run.
The customer is king. At the end of the day, though, you are running a business. Working fast, effective, and smart are key principles to follow when implementing new technology.
Being on time is being late. Today’s customers expect service before they need it. Crystal balls are hard to come by: make anticipating customer needs a priority by obtaining the right solutions.
Help them help you
Tools they need to provide a superior customer experience
Remove the guesswork
Reports and data that facilitate optimization
Streamline their decision making
Easy-to-implement software, freeing IT to innovate rather than just support
Using this tool has allowed us to quickly bring agents up to speed in Salesforce and provides great functionality to improve productivity.
Customers really appreciate it when they don’t have to wait for a minute or two for agents to pull up all their records.
Republic Services (RSI) with b+s Connects for Salesforce
RSI decided to use b+s Connects for Salesforce to streamline interactions between their Cisco Contact Center and their Salesforce CRM. Download the case study to learn about how that decision transformed their workflow and ultimately saved them a lot of money.
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