News & Events Customer Relations Forum | Zurich, CH

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Events

Date

May 6, 2024

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Helsana and Bucher + Suter at the Swiss Customer Relations Forum, the community event for customer relations stars and CX champions

Important information

June 6, 2024 | Thu 8:00 am – 5:00 pm
Marriott Hotel | Neumühlequai 42, 8006 Zurich, Switzerland

Visit us at THE Swiss event for customer service, contact center, and marketing specialists and managers. Find out how other companies are tackling their CX challenges, as well as using AI and automation to reduce their contact center agent workload. Our customer, Helsana, will also be presenting their strategies for better customer service.

The Swiss Customer Relations Forum is just around the corner! Today, many organizations are adapting the old, less automated contact center telephony to a more efficient, automated, AI-supported world. A world that relieves agents and provides better, more human, 24/7 service with less effort.

To this end, we offer solutions that are easily scalable, work reliably in day-to-day service operations, and deliver significant success rates.

 

We can do automation with AI on a large scale!

In the Swiss magazine CMM360, we recently reported our experiences from what is probably the largest conversational AI project. We now automate 15 million customer interactions per year in 17 countries for a customer using voicebots and were able to reduce average handle time by 27%.

Read more on the CMM360 website(DE).

Read the case study

We’ll help you get started!

Would you also like to use voicebot power for your customer communications? But do you still have reservations or don’t know how/where to start? In his presentation at the Swiss CRF, Patrick Angehrn from Helsana will explain how he and Bucher + Suter developed an executable concierge voicebot in a trial that meets all the requirements of the leading health and accident insurer – and even understands Swiss German! You will learn how you can get started with voicebots, what you need to consider, and how quickly you, too, can test AI to identify its potential in your company.

Three good reasons to visit the Swiss Customer Relations Forum

Discover the most successful customer service projects at first hand!

Discover the most successful customer service projects at first hand!

Gain cross-industry insights from leading companies of Switzerland!

Gain cross-industry insights from leading companies of Switzerland!

Meet decision-makers and discuss trends and current issues on an equal basis!

Meet decision-makers and discuss trends and current issues on an equal basis!

 

Bucher + Suter at the Swiss Customer Relations Forum

We are looking forward to participating in and presenting at the Customer Relations Forum. Our experts will provide insights into revolutionizing the customer experience with innovative solutions. Don’t miss the opportunity to meet us in person and learn more about our latest solutions and services.

We are Bucher + Suter, your experienced contact center partner. For over 25 years, we have been ensuring service success and increasing customer satisfaction for global corporations and SMEs. We combine proven contact center technology, market-leading AI innovations, and CRM/backend systems to create tailor-made, semi-automated omnichannel solutions. Our 120+ contact center specialists combine experience from over 400 projects and offer special expertise in conversational AI and voice automation. We are one of the leading partners of Cisco, Salesforce, and Cognigy.

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