Helsana and Bucher + Suter were at the Swiss Customer Relations Forum, the community event for customer relations stars and CX champions
Important information
June 6, 2024 | Thu 8:00 am – 5:00 pm
Marriott Hotel | Neumühlequai 42, 8006 Zurich, Switzerland
We were represented at the THE Swiss event for customer service, contact center, and marketing specialists and managers. At the event, participants learned how other companies are addressing challenges, utilizing AI, and increasingly leveraging automation for relief. A particular highlight was the engaging presentation by our client, Helsana.
The Swiss Customer Relations Forum has become the most important event since its inception. The focus is on adapting the old, minimally automated contact center telephony to the evolving world of AI automation, significantly relieving agents, and providing better, more human 24/7 service with less effort.
We offer solutions that are easily scalable, reliable in everyday service operations, and deliver significant success metrics.
We demonstrated that we can implement AI-driven automation on a large scale!
In the Swiss CMM360, we reported on our experiences from what is likely the largest conversational AI project. For one of our clients, we now automate 15 million customer dialogues per year in 17 countries via voicebot and have been able to reduce average handling time (AHT) by 27%.
Read more on the CMM360 website(DE).
We’ll help you get started!
Would you also like to use voicebot power for your customer communications? But do you still have reservations or don’t know how/where to start? In his presentation at the Swiss CRF, Patrick Angehrn from Helsana will explain how he and Bucher + Suter developed an executable concierge voicebot in a trial that meets all the requirements of the leading health and accident insurer – and even understands Swiss German! You will learn how you can get started with voicebots, what you need to consider, and how quickly you, too, can test AI to identify its potential in your company.
Three good reasons to visit the Swiss Customer Relations Forum
Discover the most successful customer service projects at first hand!
Gain cross-industry insights from leading companies of Switzerland!
Meet decision-makers and discuss trends and current issues on an equal basis!
Bucher + Suter was at the Swiss Customer Relations Forum
We were delighted to be not just participants but also presenters at this prestigious event. Our experts provided insights into innovative solutions that are revolutionizing the customer experience. Many took the opportunity to meet us in person and learn more about our latest solutions and services.
We are Bucher + Suter, your experienced contact center partner. For over 25 years, we have been ensuring service success and increasing customer satisfaction for global corporations and SMEs. We combine proven contact center technology, market-leading AI innovations, and CRM/backend systems to create tailor-made, semi-automated omnichannel solutions. Our 120+ contact center specialists combine experience from over 400 projects and offer special expertise in conversational AI and voice automation. We are one of the leading partners of Cisco, Salesforce, and Cognigy.
