News & Events Digital CX 2024 | Frankfurt

Category

Events

Date

May 6, 2024

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Allianz and Bucher + Suter at Digital CX – The Customer Experience Conference 

Important

June 6 – 7, 2024 | Thu 9:00 am – 7:00 pm, Fri 9:00 am – 4:30 pm
Steigenberger Hotel | Bad Homburg, Frankfurt (Germany)

Join Bucher + Suter and Allianz at this exclusive event dedicated to better customer experiences. 250 decision-makers from 200 different companies will spend two days discussing best practices in the areas of customer service and digital customer experience. Make sure you don’t miss out on the exciting presentation by our customer – Allianz.

For two days, managers from the customer service and marketing departments of large companies will discuss the latest developments and technologies and present case studies from the world of digital customer experience. In addition to the discussions, workshops, and other interactive formats, the conference offers direct access to experts – including, of course, the contact center experts from Bucher + Suter.

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An exciting program awaits

Benno Schindler, Lead of Allianz Technology Conversational AI Tribe, will give an insight into Allianz’s many successes with AI in his presentation “Allianz: Excellent customer service with AI voicebots”. Learn first-hand how Allianz improves CX, reduces costs, and relieves agents in the contact center with 24/7 AI service via phone and chat.

Allianz runs one of the largest bot platforms in the financial services industry and is a leader in the use of voicebots in customer service. Take the opportunity to learn more about the insurance company’s tech strategy, the hyperscaling of voicebots to many countries and concrete automation successes.

Read the Bucher + Suter AI case study now.

Read Case Study

Three good reasons to visit Digital CX

Discover the most successful customer service projects, first hand!

Discover the most successful customer service projects, first hand!

Gain cross-industry insights from leading companies in the DACH region!

Gain cross-industry insights from leading companies in the DACH region!

Meet decision-makers and discuss trends and current issues on an equal basis!

Meet decision-makers and discuss trends and current issues on an equal basis!

 

Bucher + Suter at Digital CX

We are looking forward to being not only participants but also presenters at Digital CX. Our experts will provide insights into revolutionizing the customer experience with innovative solutions. Don’t miss the opportunity to meet us in person and learn more about our latest solutions and services.

We are Bucher + Suter, your experienced contact center partner. For over 25 years, we have been ensuring service success and increasing customer satisfaction for global corporations and SMEs. We combine proven contact center technology, market-leading AI innovations and CRM/backend systems to create tailor-made, semi-automated omnichannel solutions. Our 120+ contact center specialists combine experience from over 400 projects and offer special expertise in conversational AI and voice automation. We are one of the leading partners of Cisco, Salesforce, and Cognigy.

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