Allianz and Bucher + Suter at Digital CX – The Customer Experience Conference
Important
June 6 – 7, 2024 | Thu 9:00 am – 7:00 pm, Fri 9:00 am – 4:30 pm
Steigenberger Hotel | Bad Homburg, Frankfurt (Germany)
The Digital CX 2024 was an outstanding forum where 250 decision-makers from 200 companies discussed best practices in customer service and digital customer experience over two days.
Executives from customer service and marketing departments of major companies exchanged insights on the latest developments and technologies and presented case studies from the world of digital customer experience. With a limited number of 250 participants from 200 companies, the event offered a unique exclusivity.
In addition to panel discussions, workshops, and other interactive formats, the conference provided direct access to all experts – including the contact center experts from Bucher + Suter.
An exciting program awaited
Benno Schindler, Lead of the Allianz Technology Conversational AI Tribe, gave insights into the numerous successes with AI in his talk, “Allianz: Excellent Customer Service with AI Voicebots.” Participants learned firsthand how Allianz improves customer experience with 24/7 AI service via phone and chat, reduces costs, and relieves agents in the service center.
Allianz operates one of the largest bot platforms in the financial services sector and is a pioneer in the use of voicebots in customer service. Attendees seized the opportunity to learn more about the insurer’s tech strategy, the hyperscaling of voicebots to many countries, and specific automation successes.
Read the Bucher + Suter AI case study now.
Three good reasons to visit Digital CX
Discover the most successful customer service projects, first hand!
Gain cross-industry insights from leading companies in the DACH region!
Meet decision-makers and discuss trends and current issues on an equal basis!
Bucher + Suter was at Digital CX
We were not just participants but also presenters at this prestigious event. Our experts provided insights into innovative solutions that are revolutionizing the customer experience. Many took the opportunity to meet us in person and learn more about our latest solutions and services.
We are Bucher + Suter, your experienced contact center partner. For over 25 years, we have been ensuring service success and increasing customer satisfaction for global corporations and SMEs. We combine proven contact center technology, market-leading AI innovations and CRM/backend systems to create tailor-made, semi-automated omnichannel solutions. Our 120+ contact center specialists combine experience from over 400 projects and offer special expertise in conversational AI and voice automation. We are one of the leading partners of Cisco, Salesforce, and Cognigy.
