Online and On-Site Event
Nov 19, 2020 | The Squaire, Frankfurt Airport
This year, the Customer Digital Experience Day will take place in the best-connected location in Europe and online via Webex. Surrounded by the enthralling ambiance of the Squaire's atrium, we'll take a closer look at the future of smart omnichannel contact center integrations. We let trends run through the quality sieve and filter out real innovations. Experience the combined power of Cisco and Google AI, live in action.
Agenda at a Glance
- Moderator: Axel Gibmeier (Bucher + Suter)
- Keynote: Business Values and Storytelling with Jürgen Schick (Bucher + Suter)
- Calabrio with Workforce Management and Quality Management with Joep Gerris, Stafan Bodenbach, Andreas Marx (Calabrio)
- Analytics with Microsoft Power BI with André Lucy (Bucher + Suter)
- Customer satisfaction survey with Jens Traupel and Jürgen Schick (Bucher + Suter)
- CCAI, Bots and Cognitice Services with Erik Goppel (Bucher + Suter) and Max Caranzano (Cisco)
- Cobrowse and WebRTC with Wiebe Wink (Surfly) and Thorsten Schneider (Bucher + Suter)
- CCE, ECE and Cloud Contact Center Overview with Thorsten Schneider and Axel Gibmeier (Bucher + Suter)
*All presentations will be held in English
Information about the event location
Due to its location at the most accessible location in Europe, its impressive architecture, and its unique NEW WORK CITY concept, THE SQUAIRE is perfect for events, conferences, networking and communication.