CDX Day Online

CDX Day DE Logo

Nov 19, 2020 | Webex Meetings

The Customer Digital Experience Day will take place online via Webex. We'll take a closer look at the future of smart omnichannel contact center integrations. We let trends run through the quality sieve and filter out real innovations. Experience the combined power of Cisco and Google AI, live in action. 

Agenda at a Glance

  • Moderator: Axel Gibmeier (Bucher + Suter)
  • Keynote: Business Values and Storytelling with Jürgen Schick (Bucher + Suter)
  • Calabrio with Workforce Management and Quality Management with Joep Gerris, Stafan Bodenbach, Andreas Marx (Calabrio)
  • Analytics with Microsoft Power BI with André Lucy (Bucher + Suter)
  • Customer satisfaction survey with Jens Traupel and Jürgen Schick (Bucher + Suter)
  • CCAI, Bots and Cognitive Services with Erik Goppel (Bucher + Suter) and Max Caranzano (Cisco)
  • Cobrowse and WebRTC with Wiebe Vink (Surfly) and Thorsten Schneider (Bucher + Suter)
  • CCE, ECE and Cloud Contact Center Overview with Thorsten Schneider and Axel Gibmeier (Bucher + Suter)

*All presentations will be held in English